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Dennis G. — Senior Restaurant Supervisor from Philippines

Dennis G.

Senior Restaurant Supervisor

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Dennis B. is a highly skilled Restaurant Supervisor with over 15 years of experience in the restaurant and customer service industry. He has demonstrated a strong ability to develop and implement strategies that enhance customer service and boost profits. His extensive experience includes a notable role at iKitchen, Inc / Kuya J Restaurant, where he managed a team of over 30 staff members, ensuring efficient operations and high customer satisfaction. Dennis adeptly handled Proft and Loss management, local store marketing, and comprehensive training programs. His expertise extends to his work as a Customer Support Specialist at Clearabee, where he utilized Zendesk to ensure client satisfaction and proactively identified and offered solutions to enhance customer experience. An analytical thinker, Dennis has a Bachelor of Science in Computer Science from Lipa City Public College. His background in handling complex customer interactions, maintaining inventory, and managing administrative tasks highlights his ability to drive operational success in dynamic environments.

Experience

  • Customer Support Specialist

    Clearabee · 2025 — Present
    Delivered exceptional customer service to over 200 customers daily within a fast-paced environment. Developed a thorough understanding of the company's products and services to address customer inquiries. Utilized Zendesk tools to track interactions and ensure customer satisfaction. Offered timely resolutions for inquiries and escalated complaints to management as needed. Identified customer needs proactively and suggested innovative solutions to enhance their experience. Collaborated with cross-functional teams to resolve issues and improve service processes. Maintained professional relationships with customers to foster loyalty.

  • Restaurant Manager

    iKitchen, Inc / Kuya J Restaurant · 2017 — 2024
    Oversaw a team of over 30 restaurant staff while ensuring customer satisfaction and efficient operations. Managed tasks related to Profit and Loss, local store marketing, administrative duties, training, scheduling, and inventory orders. Developed training materials and programs aimed at achieving service excellence. Monitored food and beverage supplies to maintain appropriate inventory levels. Created and executed promotional activities to drive business growth. Analyzed financial statements to determine improvement opportunities and optimize profitability. Scheduled staff shifts for effective labor utilization and maintained a clean workspace.

  • Tech Support/Billing Specialist

    Comcast Account · 2014 — 2017
    Provided technical support and customer service to more than 100 customers each day. Established customer service procedures to enhance satisfaction. Quickly troubleshot and resolved complex technical issues. Conducted research and documented customer problems along with their solutions. Ensured effective communication to maintain customer relationships. Offered technical support via phone and remote services. Coordinated with customers and vendors to resolve discrepancies and managed the accounts receivable process for timely payments. Developed reports to identify payment discrepancies and streamlined the billing process for efficiency.

  • Swing Manager

    McDonalds · 2010 — 2011
    Supervised and trained a team of over 15 shift employees to ensure customer satisfaction and compliance with safety protocols. Worked collaboratively with fellow managers to facilitate smooth shift transitions. Monitored inventory and ordered supplies as necessary, while ensuring adherence to local, state, and federal regulations. Managed staff scheduling to meet customer demand and resolved complaints professionally. Fostered a positive work environment and utilized customer data to implement satisfaction improvement strategies.

  • Asst. Manager

    Forever in Dough Inc. o/a BOSTON PIZZA · 2008 — 2010
    Formulated store policies and procedures aimed at enhancing customer service, sales, and operational efficiency. Collaborated with owners to create promotional campaigns that boosted sales. Provided coaching and training to staff on customer service and sales techniques. Engaged with customers to ensure satisfaction and address complaints effectively. Designed inventory control systems to facilitate smooth operations and maintained records of sales data and customer profiles. Developed strategies to improve customer loyalty and overall revenue while streamlining operations.

  • Store Manager

    Little Caesar Pizza of Alberta Inc. / Burito Libre · 2005 — 2008
    Created training programs to ensure high levels of customer service. Introduced new procedures for better efficiency and cost reduction. Analyzed sales data to detect trends and maximize sales and profits. Maintained productive relationships with vendors and suppliers. Organized promotional activities to engage customers and monitored inventory to guarantee product availability. Managed store budgets ensuring cost-effective operations, while complying with all safety regulations and mentoring staff to sustain performance.

  • O¡ cer in-charge

    The Pizza Company · 1998 — 2005
    Developed strategies to enhance sales and customer satisfaction. Led a team of over 20 employees, providing guidance to ensure timely task completion. Maintained current knowledge of store policies and legal regulations. Implemented operational processes that increased efficiency. Managed inventory, ensuring proper stock levels and display. Assisted customers effectively, resolving complaints and tracking daily performance to report discrepancies to management. Conducted staff meetings to ensure awareness of policies and developed customer service improvement strategies.

  • Assistant Rest. Manager

    Kenny Rogers Roasters
    Provided mentorship and training for new employees on company policies. Addressed customer complaints swiftly, showcasing exceptional service skills. Managed daily operations including scheduling and budgeting, demonstrating multitasking abilities. Assigned and delegated tasks to departmental employees.

Education

  • Bachelor of Science in Computer Science
    Lipa City Public College · — — 1999