Dennise K.
Mid-Level Client Services Manager
Open to offersNew to PlatformLanguages
EnglishTagalogCebuano
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About
Versatile and results-driven Remote Specialist with a Bachelor’s degree in Technology Communication Management and 2+ years of experience across technical support, client services, and database management. Proven ability to operate independently in fast-paced virtual environments, troubleshoot software (QuickBooks, Google Suite), and manage high-volume data operations via SAP. Highly skilled in asynchronous communication, administrative workflows, and providing top-tier client support that consistently exceeds performance metrics
Experience
Customer Service Rep (Tech Support)
Concentrix · 2024 — 2024Managed and updated departmental databases through Google Suite and Microsoft Office. Assisted with various HR and administrative responsibilities, including document handling, inquiries, and report preparation. Processed purchase requests, drafted SAP notices and material issue slips, and oversaw maintenance schedules. Contributed to the enhancement of workflow efficiency and accuracy of documentation.Office Staff/ SAP Encoder
Network Technology and Engineering Corporation (NTEC) / Coca-Cola Beverages Philippines, Inc. · 2022 — 2024Executed administrative and encoding duties, supporting document management and inquiry resolution. Prepared and processed SAP notices, material issue slips, and monitored maintenance schedules, aiding in efficiency and accuracy enhancements within the department.
Skills & Expertise
Education
- Bachelor of Science in Technology Communication ManagementUniversity of Science and Technology of Southern Philippines · 2019 — 2022
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