Post a Job Free
0 viewsjobseeker
Dennise C. — Senior Operations Supervisor from Philippines

Dennise C.

Senior Operations Supervisor

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Portfolio files are available to employers.

About

Dennise D. C. is a dedicated Operations Supervisor with over 11 years of experience, predominantly at JPMorgan Chase. Her career is marked by significant achievements, such as resolving over 500 escalations monthly while maintaining a 95% client satisfaction rate, enhancing team compliance by 20% through data-driven coaching and workflow redesign, and refining fraud detection accuracy by 15% in collaboration with risk management. Dennise's expertise in quality assurance is demonstrated by achieving 99% compliance in call audits, setting benchmarks for multi-team operations. At JPMorgan Chase, she led teams to consistently meet KPIs and top-tier compliance standards while serving as the primary escalation authority for complex, high-risk cases. Dennise further applies her skills in virtual assistance, offering premium administrative support. Her educational foundation in Computer Engineering Technology from the Technological University of the Philippines strengthens her comprehensive understanding of both technical and operations management domains.

Experience

  • Operations Supervisor

    JPMorgan Chase · 2021 — 2025
    Managed and mentored a team of specialists in a Fortune 500 setting, ensuring adherence to KPIs and compliance standards. Developed methods for improving team compliance, offered structured coaching, and implemented workflow enhancements to optimize business operations and the client experience.

  • Escalations Specialist

    JPMorgan Chase · 2018 — 2021
    Served as the final escalation authority on complex fraud incidents and high-value calls, successfully defusing critical situations. Exercised policy exception authority to resolve disputes and ensured compliance through precise liability determinations on debit card claims.

  • Fraud Specialist I

    JPMorgan Chase · 2014 — 2018
    Handled a significant volume of client interactions to address fraud concerns, actively monitored accounts for suspicious activity, and initiated account security measures to mitigate potential financial losses. Carefully documented disputes in accordance with Regulation E protocols.

  • QA Specialist

    TeleTech — Telstra BigPond Account · 2012 — 2014
    Conducted audits on customer interactions and technical processes to ensure compliance with established standards. Analyzed root causes of compliance issues, developed corrective action plans, and standardized evaluation metrics while mentoring agents on best practices.

  • Technical Support Specialist

    TeleTech — Telstra BigPond Account · 2008 — 2012
    Managed technical support queues for broadband and network issues, diagnosing problems and guiding clients through email configurations. Achieved high first-contact resolution rates through structured troubleshooting and maintained detailed service records for reporting.

Skills & Expertise

PharmaceuticalCompliance / RegulatoryExcelWordPress DeveloperVirtual AssistantQuality Assurance

Education

  • Bachelor of Science in Computer Engineering Technology
    Technological University of the Philippines – Visayas · 2001 — 2004