Denric S.

Denric J. is a seasoned Executive Assistant and Technical Support Specialist with over eight years of experience in the BPO industry, specializing in customer success, technical support, and data operations. Denric has a proven track record in managing high-volume workloads and resolving complex customer issues efficiently. At Gym-Members-Now, he excelled as a primary client point of contact for customer success, leveraging tools such as Apollo.io, Rocket Reach, and Instant Data Scraper to manage lead generation and data operations. His expertise extends to maintaining CRM hygiene using Monday.com and Notion, while also supporting reporting and workflow documentation across Zapier, Twilio, and Looker Studio. Previously, at Optum Global Solutions, Denric handled high-volume inbound inquiries for a U.S. healthcare client, achieving high customer satisfaction rates consistently. He holds a Bachelor of Science in Political Science from Saint Vincent's College.