Deny W.

Deny W. is an experienced Virtual Assistant, Operations & Customer Experience Specialist with over a decade of remote service in the e-commerce, technology, and healthcare industries. With more than four years operating in fully remote environments, Deny has managed complex digital workflows using platforms such as Zendesk, Gladly, Shopify, and major CRM systems including Salesforce, NICE, IRIS, and Navigator. At BarkBox, Deny played a pivotal role in a department-wide support system transition, mastering person-centered customer journeys for a community of pet owners and handling subscription lifecycle management through tools like Ordergroove and One Login. Previous roles include delivering technical troubleshooting at Web.com, managing HIPAA-compliant pharmacy support at OptumRx, and providing multi-channel premium support for Saks Fifth Avenue. Deny’s expertise is rooted in executing billing, payments, call auditing, and B2B operations across diverse, high-demand environments.