Deon C.

Deon C. is an action-oriented IT Support Technician from Gauteng, South Africa, with significant expertise in Service Desk, Onsite Support, and Field Engineering. He has demonstrated a profound ability to boost IT Customer Satisfaction ratings substantially within a short span, achieving improvement from 2.0/10 to 8.3/10 over two months. Proficient in troubleshooting complex network, server, and endpoint issues, Deon utilizes technologies such as Cisco, Huawei, and FortiGate, along with SD-WAN solutions. Currently pursuing a Diploma in Information Technology at the Vaal University of Technology, he applies his skills effectively in managing Active Directory, Azure AD, and monitoring network performance with PRTG for Mezobyte. His role involves handling 20-30 tickets daily, addressing hardware, software, and network challenges. He is also adept at maintaining endpoint security using ESET and optimizing connectivity through Unifi access points. His previous experience at Vodacom reflects his capability in providing support for enterprise-level network links, ensuring adherence to SLAs with proactive service restoration techniques.