Dericson O.

Dericson O. is an accomplished Customer Service & Sales Professional with a proven track record in the telecommunications and fintech sectors. Leveraging his expertise in customer support, he effectively manages customer inquiries, resolves complaints, and supports account-related issues. His roles involve working extensively with CRM and various communication tools, ensuring seamless customer interactions across multiple channels. With experience as a Sales Representative at M-KOPA Nigeria, he not only met but exceeded monthly sales targets by an average of 20% through strategic customer follow-up and excellent service. Additionally, his tenure as a Customer Service Representative at Airtel Nigeria involved aiding in SIM registration and handling service complaints efficiently. Previously, as a Data Entry Officer for File Solutions Limited, he maintained data accuracy with over 98% precision while adhering to confidentiality requirements. Dericson's skills in using Google Workspace, Slack, Zoom, and office productivity tools like Microsoft Excel and Google Sheets enable him to excel in dynamic, fast-paced environments.