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Deserie O. — Mid-Level Digital Marketing Virtual Assistant from Philippines

Deserie O.

Mid-Level Digital Marketing Virtual Assistant

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Deserie O. is an experienced Virtual Assistant specializing in digital marketing support, customer communication, and administrative operations for remote business environments. With a proven background at ECE Contact Centers (Ashley Furniture) and Qualfon (serving Vail Resorts), Deserie O. has managed high volumes of customer interactions, supervised teams, and assisted with both sales and workflow coordination. She is proficient in Canva, CapCut, Meta Business Suite, and Google Workspace, and has utilized AI tools like ChatGPT to enhance process efficiency. Her expertise includes CRM management across platforms such as Salesforce, Zendesk, Zoho, Notion, and D365, providing robust support in industries such as furniture retail and hospitality services. As a top performer recognized multiple times in customer success roles, Deserie O. delivers reliable remote support across US, UK, and AU time zones.

Experience

  • Customer Success Specialist

    ECE Contact Centers (Ashley Furniture) · 2024 — 2026
    Supported customers in order tracking, addressing product issues, and resolving inquiries. Utilized various CRM and ticketing systems to oversee customer interactions and ensured high satisfaction levels through effective communication.
  • Intern Supervisor

    Qualfon (Vail Resorts) · 2023 — 2024
    Directed and coordinated the activities of developers, analysts, and support agents. Facilitated continuous workflow and maintained team communication while overseeing productivity and monitoring project advancements.
  • Sales Representative

    Qualfon (Vail Resorts) · 2022 — 2023
    Managed over 50 inbound customer calls each day and assisted guests in booking and purchasing passes. Ensured accurate record-keeping within CRM systems.

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