Desiree D.

Desiree C. is a proficient IT professional based in Puebla, Mexico, with over three years of experience in the realms of IT support and customer service. Currently serving as a Service Desk Specialist Tier 1 at T-Systems México S.A. de C.V., she is adept at providing first-level IT support via multiple communication channels, including phone, chat, and email. Her role is pivotal in managing incidents using ServiceNow, performing first-level troubleshooting, resolving basic technical issues, and escalating intricate cases to higher tiers, all while maintaining compliance with established service-level agreements. Previously, as a Bilingual Representative for Teleperformance – Boost Mobile, she effectively delivered telecom support, handled billing, processed payments, and resolved customer queries through structured guidance. Desiree's educational background includes a Higher Technician degree in Trilingual Managerial Assistance from the Volkswagen Group Academy Mexico, and she is certified in Cybersecurity, Enterprise Systems, and Microsoft Office applications, underscoring her strong technical foundation. Additionally, she possesses advanced English and basic German language skills.