Desiree C.
Mid-Level Operations Specialist
Open to offersNew to PlatformAbout
Desiree C. is a seasoned professional with extensive experience in customer service and operations management. Currently serving as a Senior Operation Specialist at Patrianna Limited Offshore, Desiree handles complex escalations and supports customer service advocates to ensure adherence to established workflows. Her previous role at the same company as an Online Game Chat Support Specialist involved assisting players with website and email inquiries. At Tiger Logistics, she excelled as a Billing Assistant Representative, ensuring accurate billing processes and client data management. Earlier, at Everise Philippines, she held the position of Billing Measurement Auditor, auditing client transactions for financial accuracy. Desiree's industry experience spans telecommunications with roles at ALORICA and CONVERGYS, where she provided technical support and managed customer service operations. Her career is marked by a strong commitment to technical proficiency, customer relationship management, and operational excellence.
Experience
Senior Operation Specialist
Patrianna Limited – Offshore · 2024 — PresentManaged complex escalations, supervisor-level calls, customer retention efforts, and the resolution of third-party reviews. Provided support to customer service advocates, ensuring adherence to established workflows and knowledge-based processes.Online Game Chat Support Specialist
Patrianna Limited – Offshore · 2024 — 2024Assisted players via live chat with inquiries related to the website, games, email functionality, and other support needs.Billing Assistant Representative/ Administrative Support
Tiger Logistics – offshore · 2022 — 2023Processed billing updates, ensuring accuracy and transparency by collecting transaction data, preparing invoices, processing payments, and reconciling accounts. Handled and confirmed confidential client information for billing purposes while providing real-time monitoring of employee productivity and quality assurance.Billing Measurement Auditor
Everise Philippines · 2020 — 2022Audited client receipt transactions from the database to ensure the accuracy and reliability of records and financial reports.Voice and Chat Representative
null · 2020 — 2022Assisted customers with orders, billing services, tracking shipments, and resolving inquiries online related to products or services.Online Game Chat Support Specialist
GVC Ladbrokes UK · 2018 — 2020Provided live chat support to players regarding the website, games, and email functions. Troubleshot issues and delivered timely resolutions, including product insights and recommendations.Email Support Representative (Target.Com Online Shopping)
24/7 Customer Philippines · 2017 — 2017Developed strong customer relationships by resolving inquiries through email and chat.Technical Support Representative (AT&T Telco Account)
ALORICA · 2016 — 2017Responded to incoming technical calls in a fast-paced call center, analyzing, troubleshooting, and resolving technical issues for voice, internet, or data installation and connection.Customer Service/Sales Representative (Sprint Telco Account)
CONVERGYS · 2015 — 2016Handled customer complaints regarding telephone services, wireless reception, dial-up internet connectivity, and billing issues.
Skills & Expertise
Education
- B.S Medical TechnologySan Juan De Dios College · 2013 — Present
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