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Dexter C. — Mid-Level Digital Marketing Specialist from Philippines

Dexter C.

Mid-Level Digital Marketing Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Dexter C. is an experienced Technical Support Representative and Digital Marketing Specialist, with a broad background in customer service and technical support roles across prominent companies such as Alorica, Teleperformance, Valor Global, and Concentrix. From 2022 to 2024, he expertly managed online advertising campaigns, utilizing his deep understanding of the Google Ads platform to drive client traffic and engagement. His proficiency in keyword research, ad copywriting, and bid management were critical in maximizing ROI. While at Teleperformance, Dexter efficiently resolved internet issues, ensuring customer satisfaction through reliable solutions. During his tenure at Full Potential Solutions and TSD Global, he demonstrated his capacity for sales support and customer retention, fostering strong client relationships to meet revenue objectives. His expertise is further complemented by his command of tools such as Salesforce and CRM software, and his education in computer science and automotive technology.

Experience

  • Customer Service Representative

    Alorica · 2025 — 2026
    Assisted customers with billing inquiries, provided tailored promotional offers, and explained high bill reasons.
  • Technical Support Representative

    Teleperformance · 2025 — 2025
    Resolved customers' internet issues promptly, ensuring all steps taken were valid and effective.
  • Customer Service Representative

    Valor Global · 2024 — 2025
    Utilized strong active listening, empathy, and problem-solving skills to provide exceptional customer service.
  • Technical Support Representative/ Digital Marketing Specialist

    Concentrix · 2022 — 2024
    Created, optimized, and managed online advertisement campaigns to drive traffic, leveraging Google Ads, keyword research, and ad copywriting.
  • Sales Support Representative

    Full Potential Solutions · 2022 — 2022
    Promoted and sold products or services, built customer relationships, and negotiated terms to close sales successfully.
  • CSR/ Retention Representative

    TSD Global · 2020 — 2021
    Managed relationships with existing customers, addressing concerns and providing personalized solutions to enhance satisfaction and loyalty.
  • Technical Support Representative

    Telus International · 2016 — 2019
    Troubleshot technical issues for customers, resolving concerns while ensuring a positive experience through effective communication and empathy.

Skills & Expertise

Education

  • Automotive Technician
    Taguig City University · 2008 — 2009
  • Computer Science • Undergraduate
    Metro Business College

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