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Dexter B. — Junior Legal Assistant from Philippines

Dexter B.

Junior Legal Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Dexter, based in Cebu City, Philippines, is a proficient Legal Assistant, Claims Specialist, and Customer Service Representative. With two years of experience in the Business Process Outsourcing and two years in the freelancing industry, he has honed his skills in managing high-volume caseloads, professional email correspondence, and communications across legal and telecommunications environments. At The Brown Firm, he expertly maintained case files, handled claims setup, verified insurance coverage, and ensured document accuracy while maintaining HIPAA compliance. His tenure as a Customer Service Representative at Morgan & Morgan demonstrated his ability to manage high call volumes and comply with quality assurance standards. Dexter also brings educational credentials as a Licensed Professional Teacher from Cebu Normal University, where he graduated Magna Cum Laude and was awarded the Medal of Excellence for Service. With expertise in Case File Organization, Legal Documentation, and CRM Management, Dexter is committed to continuous professional development.

Experience

  • Legal Assistant / Claims Specialist

    The Brown Firm · 2024 — 2026
    Ensured case files were maintained and organized with up-to-date documentation. Handled a significant volume of inbound and outbound calls professionally. Entered data accurately into the firm's CRM while setting up claims and confirming coverage limits. Drafted emails and letters of representation, adhering to legal service protocols and quality assurance guidelines.

  • Customer Service Representative

    Morgan & Morgan · 2022 — 2024
    Collaborated with cross-functional teams in special projects. Maintained, organized case files and ensured all documents are up-to-date and accessible. Handled high inbound and outbound call volumes efficiently and professionally. Entered case data into firm’s CRM accurately. Set up claims; gathered and confirmed coverage limits. Sent out letters of representation to insurance companies using various methods. Ensured compliance with legal service protocols while following firm’s quality assurance guidelines. Drafted, generated, proofread and sent over 200 emails to lawyers, external quality analysts and company executives on a daily basis

  • English Teacher and Tutor

    SPM Academy Inc · 2024 — 2024
    Facilitated engaging classroom discussions and devised lesson plans aligned with curriculum standards. Utilized technology to enhance teaching strategies, promoting critical thinking and problem-solving. Mentored students in both academic and personal growth, fostering fairness and a conducive learning environment.

  • Customer Service Representative

    Qualfon Philippines Inc. · 2018 — 2019
    Met call handling targets while providing exceptional service. Assisted customers with account-related inquiries and technical support, documenting interactions accurately through various CRM software.

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