Dexter C.
Mid-Level BPO Customer Service Specialist
Open to offersNew to PlatformAbout
Dexter S. C. is a Customer Service and Lead Generation Specialist with nearly five years of direct BPO experience and six months of remote client support, contributing across the insurance, healthcare, and non-emergency medical transportation (NEMT) sectors. At Six Eleven Global Services, Dexter excelled in handling inbound and outbound communications, managing dispatch coordination for roadside emergencies, and conducting cold calling campaigns targeting home and auto insurance leads in the U.S.—including data capture via CRM systems like Vici Dial and Ring Central. Within healthcare customer service for DASCO Home Medical Equipment, Dexter processed orders, managed order processing, and resolved issues related to equipment delivery and documentation accuracy, utilizing Brightree and Outlook. Dexter's recent remote work serving as a Client Support Specialist for Wingz involved facilitating ride bookings and troubleshooting trip concerns through platforms including Zendesk and Slack. Repeatedly recognized as a Top Performer Agent, Dexter consistently delivers meticulous attention to detail and reliable problem solving in fast-paced environments.
Experience
Client Support Specialist
Wingz | Non-Emergency Medical Transportation (NEMT) · 2025 — 2026Assisted clients in booking, modifying, or cancelling transportation services, coordinated schedules with drivers, and resolved ride-related issues such as delays and special assistance requests. Escalated complex operational or service matters to management and maintained reliable client support via channels including Zendesk, Slack, Rippling, and Sling.Customer Service Experience
DASCO Home Medical Equipment | Six Eleven Global Services · 2024 — 2025Handled patient and caregiver communications through inbound and outbound calls, processed orders for durable medical equipment and home medical supplies, generated delivery tickets, and coordinated deliveries with internal teams. Ensured accuracy in insurance verifications, documentation, and patient records, proactively resolving order fulfillment and service complaints to maintain customer satisfaction with tools including Ring Central, Brightree, Outlook, and MS Teams.Dispatcher
Nation Safe Drivers | Six Eleven Global Services · 2022 — 2024Managed both incoming and outgoing calls for roadside emergencies, gathering essential information to arrange towing, battery, or flat tire assistance. Coordinated closely with towing companies, repair shops, and service providers to facilitate prompt support, tracked service status, and communicated updates to customers in real time. Addressed inquiries regarding road assistance coverage and procedures while providing empathetic and professional service using tools such as Ring Central, TowNet, Dispatch Qore, and Twilio.Cold Caller Lead Generation
HBW Leads | Six Eleven Global Services · 2021 — 2022Conducted outbound calls to home and car owners in the United States to provide no-obligation, free comparison quotes for home and auto insurance. Qualified leads by confirming interest and eligibility, verified household details, and ensured all customer data was accurately entered into CRM or dialing systems. Met daily and weekly call quotas and conversion objectives using tools including Zoiper, Vici Dial, Slack, MS Teams, and Google Chat.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of Mindanao · 2016 — 2020
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