Dgivensky J.
Mid-Level Customer Experience Specialist
Open to offersNew to PlatformAbout
Jean D. is a dedicated Customer Experience professional with over two years of experience in client relations across various sectors, working primarily in remote environments throughout Latin America. As a Customer Experience & Client Support Specialist at Data Vimenca, Jean demonstrated expertise in managing high-volume interactions through phone, email, and live chat, focusing on First Contact Resolution while ensuring comprehensive documentation within CRM systems like Zendesk and Salesforce. At LanguageLine Solutions, Jean applied bilingual skills to bridge communication gaps between customers and service providers in healthcare, government, and commercial sectors, adhering diligently to HIPAA compliance. His background in Information & Communication Studies from Université Notre-Dame d'Haïti has equipped him with a solid foundation for supporting client relations and maintaining service-level agreements. Jean's proficiency in SLA Compliance and QA standards underscores his ability to enhance customer satisfaction and retention.
Experience
Customer Experience & Client Support Specialist
Data Vimenca · 2024 — 2026Delivered customer support through phone, email, and live chat, effectively managing high-volume interactions. Addressed inquiries regarding accounts, billing, products, and services with a focus on first-contact resolution. Utilized CRM systems to document customer interactions and maintain detailed account records. Handled escalated concerns with empathy and problem-solving skills. Met quality assurance standards, KPIs, and service-level agreements consistently.Bilingual Client Relations Specialist
LanguageLine Solutions · 2022 — 2023Facilitated communication for customers and service providers in the healthcare, government, and commercial sectors. Managed numerous customer interactions, ensuring accuracy and professionalism. Employed active listening and conflict-resolution strategies for sensitive situations. Protected confidential information by following HIPAA privacy and security guidelines. Enhanced communication effectiveness across diverse cultures.Customer Account Support Representative
Bromberg & Associates · 2022 — 2022Supported customers throughout medical, legal, and administrative communication processes. Assisted clients with documentation, follow-ups, and account management. Worked to ensure clear communication to minimize misunderstandings and improve service efficiency. Maintained professionalism while managing sensitive customer data.
Skills & Expertise
Education
- Bachelor's Degree in Information & Communication StudiesUniversité Notre-Dame d'Haïti · 2017 — 2021
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