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Dhalia B. — Senior Legal Secretary from Trinidad & Tobago

Dhalia B.

Senior Legal Secretary

Trinidad & Tobago 6+ years
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Languages
English
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About

Dhalia B. is a seasoned Legal Secretary with over 7 years of experience, adept in providing comprehensive administrative support in fast-paced legal environments. Currently serving at the Judiciary of Trinidad & Tobago, Dhalia manages complex case files, coordinates hearings, and handles essential communication with attorneys, ensuring confidentiality and efficacy. With experience as an Underwriter III at Presidential Insurance Company Limited, she balances company profitability with competitive coverage through meticulous risk assessments. Her former roles include a Remote Compliance Auditor & Risk Manager Specialist at Evolve Mortgage Services, emphasizing compliance and data analysis for ethical operations. Dhalia's expertise in Microsoft Office applications, coupled with her leading skills in project management and policy implementation, underpin her commitment to enhancing operational efficiency and supporting executive functions. Her contributions to programs aiding adolescent mothers and abused women underscore her dedication to community service and social improvement.

Experience

  • Underwriter III

    Presidential Insurance Company Limited · 2025 — Present
    Evaluate, analyze, and assess risks associated with insuring clients. This includes determining policy premiums and approving applications, while utilizing specialized software to ensure compliance with regulations.

  • Remote Compliance Auditor & Risk Manager Specialist

    Evolve Mortgage Services · 2018 — 2022
    Ensure compliance with legal requirements and industry standards for organizations. Identify and mitigate financial, operational, and strategic risks using data analysis to maintain transparency and avoid penalties.

  • Legal Judicial Secretary (Family & Children Division)

    Judiciary of Trinidad & Tobago · 2019 — Present
    Provide essential administrative and clerical support to judicial officers and the court system. Responsibilities involve managing court calendars, preparing legal documents, coordinating hearings, and maintaining case files, while ensuring effective communication with attorneys and court staff.

  • Contact Centre Agent/ Emergency Dispatch Supervisor

    Tobago Information Technology Limited · 2012 — 2018
    Receive emergency calls and assess situations to dispatch appropriate personnel. Provide customer service through both inbound and outbound calls, respond to inquiries, and manage communications via various channels.

  • Administrative Assistant/ Clerical Officer

    Bishop’s High School, Tobago · 2011 — 2012
    Support office operations through data entry, records management, scheduling, and customer service. Manage correspondence and IT systems for documentation.

  • Youth Officer

    Division of Education, Research & Technology · 2009 — 2011
    Support, mentor, and empower young individuals by organizing educational and recreational programs. Work in community settings to promote personal development and address social and health needs.

  • Vehicles Sales & Parts Coordinator

    Crown Point Toyota Limited · 2009 — 2011
    Serve as the administrative and operational support for the sales team. Manage order processing, customer communications, and reports while coordinating appointments between departments.

  • Personal Banking Assistant

    Scotiabank of Trinidad & Tobago · 2004 — 2009
    Facilitate customer transactions, manage account services, and support branch operations. Responsibilities include processing deposits and loans, resolving issues, and promoting banking products.

  • Cashier/ Stock Attendant/ Sales Representative

    Francis Fashion Shoe Locker · 2000 — 2004
    Process customer transactions and provide service in retail environments. Duties involve operating POS systems, managing cash drawers, replenishing merchandise, and maintaining stock accuracy.

Skills & Expertise

Customer SupportLegalCall HandlingCall CenterComplianceTechnical Support SpecialistEditing and ProofreadingCustomer Service RepresentativeComputer Vision EngineerAccountingAffiliate MarketingLaravel DeveloperAppointment Setter

Education

  • BSc Banking & Finance
    University of the West Indies
  • Tourism Studies
    Tobago Hospitality & Tourism Institute
  • CXC/ CSEC Accomplishments
    Signal Hill Secondary School

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