Dharshika A.
Senior Office Administration Manager
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Dharshika A. is a seasoned Office Administration Manager and Operations & Systems Leader with over 25 years of experience in handling office administration, IT systems management, and operations within multinational and US-based organizations. She currently oversees administration, systems, procurement, housekeeping, and office operations at a US-based export firm in Sri Lanka. Dharshika has a proven track record in ERP system implementation and is adept in cross-functional coordination and workflow optimization. As a manager, she has effectively bridged operations between the Sri Lankan office and the US head office, ensuring efficient administrative and IT operations. Her previous roles at Hirdaramani Group Pvt Ltd highlight her leadership in IT operations where she directed system integration, user training, and ERP management. Her commitment to operational excellence is further demonstrated by her contributions in budgeting, financial planning, and policy development.
Experience
Manager – Office Operations
US-based company · 2024 — PresentOversee daily operations of the Sri Lankan office, serving as the primary liaison with the US head office. Manage areas such as general administration, HR coordination, housekeeping, janitorial services, procurement, transport, and IT. Prepare operational budgets and maintain direct communication with the US-based owner. Provide supervision and guidance to junior administrative staff to facilitate smooth operations and timely resolution of issues.Manager – IT
Hirdaramani Group Pvt Ltd · 2015 — 2023Direct IT operations throughout the organization, ensuring infrastructure reliability and user support for over 400 personnel. Supervise system integration, user training, procurement, budgeting, and policy development processes. Oversee the ERP system management across the organization.Assistant Manager – IT
Hirdaramani Group Pvt Ltd · 2010 — 2015Systems Administrator
Hirdaramani Group Pvt Ltd · 2008 — 2010IT Executive
Hirdaramani Group Pvt Ltd · 2002 — 2008
Skills & Expertise
Education
- Professional Graduate Diploma- ITBCS, The Chartered Institute for IT - Colombo, Sri Lanka
- Diploma in Computer System DesignThe National Institute of Business Management (NIBM), Sri Lanka
- Certificate in Computer ScienceThe National Institute of Business Management (NIBM), Sri Lanka