Dhaval M.
Senior Business Analyst - Artificial Intelligence & Data Solutions
Open to offersNew to PlatformAbout
Dhaval M. is an accomplished Business Analyst with over a decade of experience specializing in digital transformation within technology and analytics sectors. He excels in requirement gathering, process mapping, and AI-driven analytics, effectively supporting strategic decision-making. His tenure at Netsmartz Chandigarh saw him leading AI solution projects, aligning business objectives through comprehensive BRD/FRD documentation. At Shemaroo Entertainment Ltd, he enhanced sales pipeline visibility as CRM administrator and spearheaded automation initiatives, improving forecasting accuracy by 35%. His expertise extends to AI use case development and operational data analysis, utilizing Power BI, Advanced Excel, and SQL for insightful reporting. With detailed involvement in AI tool evaluation and process optimization, Dhaval supports business innovations that optimize operational efficiency and enhance stakeholder engagement across multiple business domains.
Experience
Business Analyst (Artificial Intelligence & Data Driven Solutions)
Netsmartz Chandigarh · 2025 — 2026Collaborated with business leaders and product teams to gather and document requirements for AI-driven solutions, producing BRDs, FRDs, use cases, and process flows in alignment with business objectives. Conducted business process analysis and gap assessments to uncover opportunities for Artificial Intelligence and analytics enhancement. Designed AI use cases and automation initiatives based on business impact, feasibility, and ROI to facilitate strategic AI technology adoption. Researched and evaluated AI tools and frameworks to solve business challenges and support scalable AI solution design. Analyzed data for AI and machine learning use cases, ensuring data preparation and presenting insights through dashboards. Defined KPIs for AI initiatives, monitored project milestones, and supported AI adoption via business case documentation.Assistant Manager - Business Analyst & Operations
Shemaroo Entertainment Ltd Andheri, Mumbai · 2019 — 2024Managed the client CRM portal as the primary administrator, overseeing client deals, deal status, salesperson performance, and revenue metrics for visible sales pipeline tracking. Led the client deal lifecycle for key content partnerships, managing the process from pitching and proposals to legal agreements and payment confirmation. Coordinated with teams across Sales, Category Management, Marketing, Legal, Accounts, and Finance to drive sales target achievement and ensure alignment across workflows. Partnered with the Legal team for contract negotiations and compliance on client-vendor agreements to mitigate risks. Collaborated with Accounts and Finance for invoicing, payment reconciliation, and financial reporting related to content deals, ensuring accurate revenue recognition. Analyzed content performance from the CRM to provide actionable recommendations for future acquisition targets.Data Analyst & Consultant
Vodafone Idea Ltd Lower Parel, Mumbai · 2017 — 2019Led requirements analysis for SCM across 28 Indian circles, assessing business requests against the central database to manage unique network material orders. Authored BRDs and functional specifications based on business requirements collected from circle POCs, documenting workflows and process optimization recommendations. Delivered weekly business insights and structured presentations to management, analyzing request trends and SCM performance KPIs to inform network expansion strategies.Pre-Sales Assistant
Altitude Software MENA FZ LLC Dubai Internet City, Dubai, UAE · 2016 — 2017Organized and tracked the approval process for digital solution proposals, collaborating with technical and sales teams for timely and accurate project documentation. Provided operational support to project managers in customer-facing campaigns, ensuring coordinated delivery milestones.Research Associate
Aranca Powai, Mumbai · 2014 — 2016Maintained project plans and documentation for research campaigns, working with clients to deliver milestone tracking and compliance checks. Created user documentation to assist in product training for client onboarding.
Skills & Expertise
Education
- MBA (Part Time) in MarketingThakur Institute of Management Studies & Research (Mumbai University) · 2019 — 2022
- Bachelor of Engineer (B. E.) in Electronics EngineeringRajaram Shine College of Engineering (Mumbai University) · 2010 — 2013
- Diploma in Digital ElectronicsM.M.J. Shah Polytechnic (MSBTE) · 2006 — 2009
Interested in this professional?
Sign in as an employer to save this profile or invite Dhaval M. to a job.
Sign in as an employer