Dhyanesree C.
Mid-Level Content Moderation Process Trainer
Open to offersNew to PlatformAbout
Dhyanesree C. is an experienced Process Trainer currently working at Genpact India in Hyderabad, specializing in content moderation training for onboarding and refresher programs. With over five years of experience, she excels at designing and delivering structured training sessions tailored to platform policies and community guidelines. Dhyanesree's role includes developing comprehensive training materials, SOPs, and assessments, collaborating with Quality, Policy, and Operations teams to ensure consistent moderation practices, and conducting knowledge checks and feedback sessions. With a strong background in journalism and mass communication, she is adept in visual storytelling and engaging learning content creation using tools like Adobe Premiere Pro, Adobe Photoshop, and Microsoft Office Suite. Additionally, Dhyanesree's career is marked by awards such as the Gold Award in Rewards & Recognition and "Trainer of the Quarter," reflecting her commitment to process improvement and learner growth.
Experience
Process Trainer
Genpact India PVT Ltd · 2022 — PresentProvided onboarding and refresher training focusing on platform policies, community guidelines, and moderation tools for both new and existing content moderators. Created and updated training materials, SOPs, and assessments according to real-time policy changes. Engaged with Quality, Policy, and Operations teams to ensure moderation practices were accurate and consistent. Evaluated training effectiveness through knowledge checks and mock exercises, while offering tailored coaching and support to underperforming moderators. Addressed sensitive content handling with empathy and strict adherence to policies. Leveraged LMS platforms and reporting dashboards to track training metrics and learner progress.Elementary Educator
The Scottish Church Collegiate School · 2020 — 2022Developed lesson plans aligned with curriculum standards, focusing on student learning needs. Delivered instruction in an engaging manner utilizing a variety of teaching methods and educational resources. Monitored student performance through assessments while ensuring accurate record-keeping. Fostered a positive learning environment by promoting respect and participation among students. Adapted lessons for students with special needs and maintained consistent communication with parents regarding academic progress and behavior. Contributed to curriculum development and participated in professional development training to enhance teaching practices.Virtual Customer Service Associate
Amazon Development Centre · 2019 — 2019Addressed consumer inquiries through phone, email, and chat regarding orders, payments, returns, and product details. Consistently delivered excellent customer service in alignment with Amazon's customer obsession and operational excellence principles. Maintained precise records of customer interactions within internal systems and professionally handled escalations to provide prompt resolutions. Reported recurring issues to supervisors for process improvements while adhering to SOPs and privacy guidelines in managing sensitive customer data. Adjusted quickly to updates in procedures and tools in a dynamic work environment, successfully meeting performance metrics.
Skills & Expertise
Education
- Bachelor of ArtsUniversity of Calcutta · — — 2019
- High SchoolHariyana Vidya Mandir · — — 2016
- AISSECentral Model School · — — 2014
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