Diamonique B.

Diamonique B. is a dynamic sales professional based in Saint James, Jamaica, with a commendable track record in the sales and customer service sectors. As a Sales Specialist at Teleperformance, she consistently exceeded monthly sales targets by 20%, utilizing her expertise in persuasive consultative selling for internet, phone, and cable services. Her tenure with ACT further solidified her prowess as an AT&T Sales Specialist, where she surpassed sales goals by 15% through effective customer education and strategic networking, leading to the generation of 25 new leads per week and closure of 10 sales monthly. At Intouchcx, her role as a Collections/Customer Service Specialist involved managing a high volume of customer interactions and achieving an 80% success rate in debt collection. Diamonique is skilled in leveraging CRM tools such as Salesforce and Google Workspace and excels in negotiation and multitasking. Her professional accomplishments are supported by certifications, including an English Certificate C1 Proficient from EF SET.