Diana R.
Senior Public Health and Medical Operations Leader
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Diana R. A. is a distinguished Medical Doctor and Senior Public Health & Medical Operations Leader with over two decades of leadership expertise in hospital administration, public health systems, and humanitarian healthcare. Working primarily with organizations like UNHCR in Lebanon, she held the position of National Professional Health Officer, managing nationwide healthcare referral operations with approximately 60,000 annual hospital admissions. With a profound understanding of complex areas such as medical referrals management, hospital operations, and emergency response, she has successfully optimized patient outcomes by ensuring compliance with international healthcare standards. Diana's career also includes critical roles at Notre Dame du Liban University Hospital and Jezzine Governmental Hospital, where she was influential in quality assurance frameworks and hospital-wide strategic initiatives. As a university lecturer in public health, she further demonstrated her capability in training and capacity-building. Her professional journey is backed by strong qualifications, including a Doctor of Medicine degree and a Master of Public Health focused on epidemiology and biostatistics.
Experience
National Professional Health Officer
UNHCR · 2015 — 2026Managed healthcare referral operations at a national level, catering to around 60,000 hospital admissions annually. Acted as the national focal point for hospital referrals, ensuring adherence to UNHCR SOPs. Reviewed and approved complex medical cases, coordinating with various healthcare entities on patient care pathways. Handled exceptional and high-risk medical cases and represented UNHCR in health coordination platforms.Assistant Chief Medical Director
NOTRE DAME DU LIBAN UNIVERSITY HOSPITAL · 2011 — 2014Oversaw the hospital's clinical operations, leading initiatives aimed at performance improvement. Supervised committees focused on mortality review, clinical audits, and patient safety. Ensured compliance with regulatory standards while facilitating communication among medical staff and leadership.Medical Doctor (General Practitioner)
NOTRE DAME DU LIBAN UNIVERSITY HOSPITAL · 2011 — 2014Provided comprehensive medical consultations, offering services including diagnosis, treatment planning, and follow-up care.Patient Safety Program Coordinator
NOTRE DAME DU LIBAN UNIVERSITY HOSPITAL · 2011 — 2014Led the implementation of a hospital-wide patient safety program. Developed protocols aimed at minimizing clinical risks and conducted training sessions on patient safety standards.Coordinator – Evaluation of Physician Practice (EPP)
NOTRE DAME DU LIBAN UNIVERSITY HOSPITAL · 2011 — 2014Evaluated the performance of physicians to maintain consistency with established care standards, supporting the development of protocols for service quality enhancement.Hospital Internal Auditor & Quality Control Officer
NOTRE DAME DU LIBAN UNIVERSITY HOSPITAL · 2011 — 2014Conducted audits of clinical services, ensuring compliance with health regulations. Monitored quality indicators and implemented corrective actions to enhance patient care standards.University Lecturer – Public Health & Biology
LEBANESE UNIVERSITY & LEBANESE GERMAN UNIVERSITY · 2010 — 2011Delivered lectures on Public Health, Nursing, and Human Biology to both undergraduate and postgraduate students.General Hospital Director | Chief Medical Officer | Quality & Patient Safety Coordinator
JEZZINE GOVERNMENTAL HOSPITAL · 2005 — 2011Managed all operations of the hospital, overseeing clinical departments and administrative functions while ensuring high-quality healthcare delivery. Coordinated emergency response efforts during the 2006 crisis and directed clinical governance to maintain compliance with healthcare standards.Medical Doctor (General Practitioner)
UNITED MEDICAL GROUP POLYCLINICS · 2002 — 2011Provided primary healthcare services across multiple branches, diagnosing and treating various medical conditions.WHO Project – Disease Surveillance
WORLD HEALTH ORGANIZATION (WHO) · 2008 — 2008Contributed to a national project focused on disease surveillance, collaborating with health authorities to analyze health data and enhance public health monitoring systems.Physician Practice Manager & Quality Control Assistant Manager
UNITED MEDICAL GROUP POLYCLINICS · 2002 — 2005Supervised physician performance to ensure adherence to quality standards, evaluating medical practices and implementing improvements to enhance patient care.Research Graduate Assistant
AMERICAN UNIVERSITY OF BEIRUT (AUB) · 2001 — 2002Supported research in epidemiology and biostatistics, assisting with data collection and analysis for research initiatives.
Skills & Expertise
Education
- Master of Public HealthAmerican University of Beirut (AUB) · — — 2002
- Doctor of MedicineKursk State Medical University · — — 2000
- Bachelor of Arts in Psychology (Pre-Med)American University of Beirut (AUB) · — — 1995
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