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Diana M. — Mid-Level Content Moderator from Philippines

Diana M.

Mid-Level Content Moderator

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Diana Marie I. M. is an experienced Order Management Agent with a demonstrated history of working in the retail and digital content industry. She has a solid background with TSA Philippines where she adeptly processed orders, monitored completions, and managed sales workflows from 2022 to 2025. Currently, she works as a Content Moderator at TaskUs Philippines, ensuring the compliance of digital media with community guidelines by identifying and removing inappropriate content. Her attention to detail and organizational skills have been pivotal in maintaining a secure online environment. Diana has also contributed to Concentrix Philippines as a Customer Service Representative, where she serviced B2B customers by addressing inquiries and facilitating smooth operational processes. Diana holds a track record of scholastic excellence, graduating with high honors in Accountancy, Business, and Management from Emilio Aguinaldo College.

Experience

  • ORDER MANAGEMENT AGENT

    TSA Philippines · 2022 — 2025
    Processed orders using various tools, investigated and delayed sales as necessary, while monitoring order completions and ensuring timely remediation.
  • CUSTOMER SERVICE REPRESENTATIVE

    Concentrix Philippines Inc · 2025 — Present
    Assisted business-to-business retail customers with inquiries and concerns via phone calls and emails, providing professional support regarding orders, accounts, and deliveries.
  • CONTENT MODERATOR

    TaskUs Philippines · 2025 — Present
    Reviewed image, text, and video content to ensure adherence to community guidelines, identifying and removing harmful or illegal content to maintain a safe online environment.

Skills & Expertise

Education

  • Accountancy, Business, and Management with High Honors
    Emilio Aguinaldo College · 2020 — 2022
  • Senior High School
    Luis Y. Ferrer Jr. North National High School · 2016 — 2020
  • Elementary School
    Parklane Elementary School · 2012 — 2016

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