Diana C.
Senior Telecommunications Project Manager
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Diana Carolina R. is a seasoned professional with over 15 years of experience across technology projects, strategic programs, and critical operations in the telecommunications and digital banking sectors. She excels in managing mission-critical platforms and ensuring operational resilience and business continuity. Diana's role as an Incident and Crisis Management Expert at Deuna – Banco Pichincha C.A. involves designing incident management models for high-availability financial platforms, enhancing service continuity and communication during critical incidents. As a Business Continuity Specialist at Telefonica Ecuador, she led operational risk management and directed Business Impact Analysis and Disaster Recovery Plans to strengthen organizations' resilience. Her engineering background from projects at HACOM SAC and previously at Telefonica Ecuador reflects her adeptness with telecommunications platforms like SMSC and USSD, contributing to stakeholder management and execution in demanding environments. Holding executive education from Swiss Business Schools and multiple universities, Diana is skilled in agile methodologies, network protocols, and technical coordination.
Experience
Incident and Crisis Management Expert
Deuna – Banco Pichincha C.A · 2024 — 2026Designed and implemented the incident management and change control model for a digital financial platform with high availability. Coordinated teams across engineering, operations, and business during critical incidents to maintain service continuity and facilitate stakeholder communication. Engaged in internal audits and continuous improvement initiatives aimed at enhancing technological resilience.Platform and Project Engineer
HACOM SAC · 2024 — 2024Oversaw the implementation and operation of telecommunications platforms for projects across Latin America, including in Mexico, Peru, Chile, and Uruguay. Managed infrastructure, development, and operations teams while handling platforms like SMSC, USSD, Anti-spam systems, and seismic alerting services. Addressed technical incidents, provided N2 support, and coordinated escalation to N3 support.Project Management Analyst
CNT (Corporación Nacional de Telecomunicaciones) · 2022 — 2022Contributed to the governance of the strategic investment project portfolio. Compiled executive reports for the Board of Directors and assessed compliance with the corporate project management methodology.Business Continuity Specialist
TELEFONICA ECUADOR · 2019 — 2021Directed Business Continuity and operational risk management to ensure controls within projects and supply chains. Coordinated the execution of the Local Business Continuity Committee and the development of Business Impact Analysis (BIA) and Disaster Recovery Plans (DRPs) in line with ISO 22301 standards. Supervised activities related to Business Continuity and led initiatives for remote work models during the COVID-19 pandemic.Senior P&I Engineer of Mobile Data Platforms
TELEFONICA ECUADOR · 2018 — 2019Managed mobile data platform projects, ensuring compliance with milestones and alignment with business goals. Enhanced the performance and availability of critical platforms while coordinating related initiatives in network management and security.Senior P&I Engineer of Mobile Voice Platforms
TELEFONICA ECUADOR · 2017 — 2018Governed projects focused on voice platforms and mobile value-added services, ensuring adherence to milestones and business objectives. Managed implementations of critical solutions, including SMSC, MMSC, and Spam & Fraud systems.Senior Engineer Network Management
TELEFONICA ECUADOR · 2012 — 2017Supervised the operation of vendors and NOC teams to ensure compliance with KPIs and SLAs for network incident management. Developed standardized operational procedures to optimize fault handling for internal and external customers.Technical Professional L1
SUPERTEL (Superintendencia de Telecomunicaciones) · 2014 — 2014Conducted technical analysis of claims and telecommunications service regulations, along with preparing reports and statistics on service quality in the telecom sector.NOC Support Engineer - TELEFONICA ECUADOR
SONDA DEL ECUADOR ECUASONDA S.A. · 2011 — 2012Managed monitoring and support for critical telecommunications infrastructures within the NOC environment, including base stations and exchanges. Utilized tools for event analysis and network continuity while contributing to incident resolution and service optimization.
Skills & Expertise
Education
- Master of Business Administration, Executive MBAADEN University · — — 2022
- Master of Business Administration, MBAFrancisco University of Vitoria · — — 2017
- Master of the Science for Strategic ManagementSwiss Business Schools · — — 2016
- Electronics and Telecommunications EngineerArmy Polytechnic School, ESPE · — — 2010
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