Diana R.
Mid-Level Healthcare Data Analyst
Open to offersNew to PlatformAbout
Diana R. is a detail-oriented professional specializing in data analysis and IT support, with notable experience in the healthcare sector. She successfully managed patient information, processed hospital billing, and ensured data accuracy and confidentiality during her tenure as a Business Process Delivery Associate at Accenture Inc. in Cebu, Philippines. Diana's robust technical skills extend to her role in IT support at Rustan’s Supercenter Inc., where she maintained computer systems, managed data backups, and provided comprehensive technical support to employees. Her proficiency in software installation and updates and database management complements her expertise in customer service and policy administration. Holding a Diploma in Professional Education from Cebu Technological University, Diana is highly skilled in Microsoft Office and demonstrates a strong commitment to accuracy and efficiency.
Experience
Business Process Delivery Associate (Data Analyst)
Accenture Inc. · 2015 — 2016Enrolled and verified patient information for new healthcare members. Processed hospital billing transactions accurately and in a timely manner. Added, updated, and maintained client dependents and insurance policies. Managed policy changes and terminations as per client requests. Ensured the accuracy, compliance, and confidentiality of client records while supporting healthcare operations through detailed data processing.IT SUPPORT
Rustan’s Supercenter Inc. · 2013 — 2015Managed and processed company data, ensuring regular backups for security. Maintained computer systems and IT infrastructure effectively. Executed software installations and system updates as necessary. Provided technical support to employees, addressing both hardware and software troubleshooting. Assisted staff with device setup, applications, and offered basic IT training.Customer Relations Assistant
Rustan’s Supercenter Inc. · 2011 — 2013Handled customer inquiries and complaints through various channels, including phone, email, and face-to-face interactions. Maintained customer information in company databases by entering and updating data. Resolved customer issues to enhance satisfaction and service quality, processed orders, returns, and exchanges accurately. Coordinated with internal departments to address customer concerns and collected feedback to report to management. Conducted administrative tasks such as filing, documentation, and report generation.
Skills & Expertise
Education
- Diploma in Professional EducationCebu Technological University · — — 2016
- Bachelor of Science in Computer ScienceSt. Paul College Foundation · — — 2010
- Secondary EducationCasay National High School · — — 2005
- Elementary EducationTuba Elementary School · — — 2001
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