Diana R.
Partnership Manager
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Diana R. is a seasoned operations leader with over 14 years of experience in driving internal efficiency and large-scale team scaling across diverse industries. As an Operations Director at iQOR (formerly OP360), she successfully led a 1,000+ headcount e-commerce operation, managing a complex organizational hierarchy. Lean Six Sigma methodologies are central to her approach, utilizing them to eliminate waste and maintain strict SLA compliance. Diana's tenure at PMAXGlobal saw her lead an operational team of medical coders, achieving a sustained accuracy rate of 99%. In her current role as Partnership Manager at Athena, she oversees strategic execution for high-value partnerships, generating significant recurring revenue. Diana's expertise includes process optimization and team building, enhanced by her proficiency in software productivity suites such as MS Office 365 and GSuite. She holds a Yellow Belt certification in Lean Six Sigma, underscoring her commitment to operational excellence.
Experience
Partnership Manager
Athena (Oraz Philippines) · 2025 — PresentManaged operational delivery and strategic execution for a portfolio of 10-12 high-value partnerships, contributing to $43,200 in monthly recurring revenue. Ensured smooth operational continuity by aligning daily workflows between remote cross-functional teams and client stakeholders.Operations Director
iQOR (formerly OP360) · 2019 — 2024Oversaw an extensive e-commerce operation with a headcount exceeding 1,000 employees, directly managing 6 Operations Managers and over 50 Supervisors. Developed and implemented a cross-functional training program aimed at enhancing operational flexibility and minimizing costs while achieving over 90% adherence to client-defined internal KPIs and SLAs.Business Manager
PMAXGlobal · 2017 — 2018Directed an operational team of around 50 medical coders and team leaders, focusing on accuracy in a demanding environment. Evaluated daily performance metrics to enhance service delivery, maintaining a sustained 99% accuracy rate for medical coding processes.Operations Director
Tate Publishing · 2012 — 2016Held full operational accountability as Site Director, managing over 200 employees in book production and office operations. Coordinated workflows across various departments, including IT, HR, and Production, while establishing organizational policies to optimize output and ensure regulatory compliance.Marketing Supervisor
Authorsolutions · 2008 — 2012Led a team of more than 50 marketing production professionals, including copywriters and designers. Enhanced content production processes through collaboration with design teams to expedite material turnaround while upholding high creative standards.
Skills & Expertise
Education
- Advanced Diploma – Computer Studies in ProgrammingInformatics Computer Institute · 2003 — 2005