Diana M.

Diana M. is a detailed-oriented Administrative Assistant proficient in orchestrating calendars, scheduling interviews, and facilitating smooth day-to-day operations by collaborating with various stakeholders. Her expertise in email management led to a significant reduction in inbox processing time by creating efficient email templates which lowered the processing from 3 hours to 30 minutes. Diana is adept at maintaining databases and generating reports with Excel/Google Sheets, ensuring zero discrepancies. Her professional journey extends to managing client travel plans and executing optimized product listings in the e-commerce domain as a part-time contributor at Executive Class Ecommerce. Previously, as a Customer Experience Agent at Alorica Lipa, she effectively handled over 50 daily inbound calls, achieved Top 2 Monthly Performer status, and demonstrated strong compliance with financial policies. Diana's educational background includes a Cum Laude degree in Tourism Management from STI College Lipa, where she was consistently on the President's Lister, reinforcing her commitment to excellence.