Diane M.
Junior Executive Assistant
Open to offersNew to PlatformAbout
Diane M. is an experienced executive-support professional with a proven record of managing client relationships and executive operations in the fast-paced events industry. Currently serving as an Account Executive at Davao Convention and Trade Center since September 2022, she expertly handles executive-level client communications, from initial consultations to event completion, ensuring seamless scheduling and high client retention. Diane's adept coordination across 100+ events has resulted in a remarkable 95% client satisfaction rate. Her proficiency in Calendar Management, Executive Communication, and Microsoft 365 are key assets in her role, allowing her to streamline administrative processes and support executives efficiently. Diane also brings valuable hospitality experience from her time as a Restaurant Cashier at the Waterfront Insular Hotel of Davao, where she maintained a 98% positive guest feedback score, showcasing her ability to manage high-volume transactions and customer queries effectively. She holds a Bachelor of Science in Hospitality Management from the University of Southeastern Philippines. Diane is also well-versed in Google Workspace and AI Productivity Tools, making her a versatile asset in any organizational setting.
Experience
Account Executive (Executive Operations & Client Management)
Davao Convention and Trade Center · 2022 — PresentOversaw client communications at the executive level from the initial consultation until the event concluded, facilitating the coordination of schedules, contracts, and stakeholder expectations. Organized executive calendars, set up internal and client meetings, prepared event documentation, and ensured prompt follow-ups with multiple stakeholders. Acted as the main contact for over 30 high-value clients, managing communications, scheduling, follow-ups, and addressing issues while achieving a 90% client retention rate. Assessed client requirements and coordinated premium service offerings that raised the average contract value by 15%, improving the client experience. Managed calendars, timelines, vendors, and internal departments for more than 100 events, ensuring timely project delivery with a 95% client satisfaction rating.Restaurant Cashier
Waterfront Insular Hotel of Davao · 2019 — 2019Executed high-volume daily financial transactions while ensuring precise recordkeeping and solving customer queries in a dynamic hospitality environment. Addressed and resolved customer order disputes and billing issues immediately, resulting in a 98% positive guest feedback score. Collaborated with various departments to guarantee timely service and minimized order errors by 20%.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementUniversity of Southeastern Philippines · — — 2019
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