Dianne C.
Senior Data Entry and Verification Specialist
Open to offersNew to PlatformAbout
Dianne C. is a detail-oriented professional with over 10 years of experience spanning Quality Assurance, Customer Service, and Educational Instruction. Currently serving as an ESL Teacher, she excels in entering and monitoring student performance data and optimizing learning materials through Digital Teaching Tools. Previously, she honed her skills as a Customer Service Representative at SYKES, INC., specializing in data integrity and operational productivity. Her role in Quality Control at Regent Food Corp involved rigorous Data Verification and compliance to standards, ensuring high-quality outputs. Dianne is adept in high-speed Alphanumeric Typing, Microsoft Excel, and has a track record of supporting process improvement and audit procedures across industries. With a BS in Chemistry-Physics, she brings analytical thinking and attention to detail to every project she undertakes.
Experience
ESL Teacher
DIANNE CAPANGPANGAN ONLINE TUTORIAL SERVICES · 2022 — PresentEntered student performance data and lesson notes into digital databases using Microsoft Word. Adjusted instructional strategies through the analysis of student progress assessments. Monitored individual student growth metrics and maintained comprehensive educational records. Updated interactive learning materials to ensure current and logically structured content.Customer Service Representative
SYKES, INC. · 2020 — 2022Executed high-volume Alphanumeric Typing to document customer interactions and update account database records. Analyzed customer inquiries to deliver accurate solutions while adhering to data verification standards. Managed service requests across multiple communication channels to uphold data integrity and operational productivity. Evaluated performance and quality targets to highlight areas for improvement in customer data management.ESL Teacher
QQENGLISH CORP. · 2019 — 2020Entered assessment data into proprietary digital platforms using Microsoft Excel to track students' vocabulary and grammar skills. Monitored speaking and conversation practice outcomes to provide data-driven feedback. Ensured consistency in pronunciation and reading skill evaluations by reviewing student progress reports. Maintained accurate lesson planning documentation to uphold classroom management and curriculum integrity.Quality Control
REGENT FOOD CORP. · 2018 — 2019Performed rigorous data verification and quality checks to confirm compliance with established standards. Identified errors and inconsistencies in quality logs, recommending corrective actions. Maintained accurate quality database records to support ongoing compliance and process improvement. Contributed to audit support by reviewing work outputs for accuracy against strict quality guidelines.Customer Service Representative - Billing
CONVERGYS · 2016 — 2016Handled high-speed Alphanumeric Typing during live chat interactions, managing two conversations simultaneously without billing errors. Maintained accurate database records related to billing concerns, payments, and account inquiries. Utilized 10-Key entry for processing account updates and billing data, ensuring attention to detail. Followed data entry procedures to document financial records according to service standards.Quality Assurance
INTERNATIONAL PHARMACEUTICALS, INC. · 2013 — 2016Reviewed pharmaceutical batch records and manufacturing documentation for accuracy and regulatory compliance. Prepared quality documents to support internal and external audits, ensuring records were easy to access. Interpreted laboratory test results, identifying deviations in database records. Analyzed production data to aid continuous process improvement and address complex quality-related issues.
Skills & Expertise
Education
- BS in Chemistry-PhysicsCebu Normal University · 2019 — 2023
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