dianne N.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Dianne G. is a dedicated customer service professional with almost nine years of experience in the customer support industry, specializing in chat, email, phone, and airline reservation services. As a Customer Service Representative at Concentrix from 2021 to 2026, she adeptly assisted clients in setting appointments with legal professionals and provided real-time chat support, ensuring high customer satisfaction through effective communication. Previously, at Wipro Limited from 2016 to 2021, Dianne excelled as a Service Director and Airline Reservation Specialist, handling escalation calls, resolving complex complaints, and offering comprehensive airline reservation support. Her efficiency in communication and problem-solving is underscored by her strong expertise in Customer Complaint Handling and Appointment Scheduling. Dianne is passionate about contributing her skills and growing professionally within a dynamic organization.
Experience
Customer Service Representative (Live Chat Advisor)
Concentrix · 2021 — 2026Provided chat support to clients, assisting with appointment scheduling and addressing inquiries. Responded quickly to clients seeking legal help and ensured high levels of customer satisfaction through effective communication.Service Director / Airline Reservation Specialist
Wipro Limited (Airline Account) · 2016 — 2021Handled escalation calls from upset customers and resolved intricate complaints while ensuring customer contentment. Offered airline reservation assistance and demonstrated leadership in managing supervisor-level issues.
Skills & Expertise
Education
- Bachelor of Elementary Education (Major in ECE)Cebu Normal University · 2015 — 2016
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