Dianne C.
Mid-Level Operations Support Specialist
Open to offersNew to PlatformAbout
Dianne C. is a dedicated professional in remote operations and customer support, bringing extensive expertise across various domains such as field service support, B2B sales operations, and administrative coordination. At PDAX, she excelled as a Customer Success Associate, where she was responsible for managing customer inquiries via email and live chat, achieving a satisfaction rating exceeding 95%, and developing troubleshooting guides that enhanced resolution efficiency. Later, as a Reconciliation & Resolution Officer, she conducted daily reconciliations of cryptocurrency transactions maintaining a 99% accuracy rate, resolving discrepancies, and supporting compliance through detailed reporting. Currently, as a freelance Virtual Assistant and Operations Support Specialist, she supports a diverse clientele by utilizing platforms like Housecall Pro, ServiceTitan, and Service Fusion to streamline service workflows and provide back-office support. Her technical acumen is bolstered by a Bachelor of Science in Information Technology from New England College.
Experience
Reconciliation & Resolution Officer
PDAX · 2022 — 2025Performed daily reconciliations of crypto transactions, ensuring a high accuracy rate in financial records. Investigated high-value discrepancies, working to recover assets and reduce financial risks. Collaborated with cross-functional teams to improve reconciliation processes and compiled detailed reports for compliance and audits.Freelance Virtual Assistant / Operations Support Specialist
Company not specified · 2025 — PresentProvides remote administrative and customer support, along with dispatch coordination and B2B sales operations. Works with a US-based client on HVAC, plumbing, electrical, and drain service workflows, utilizing platforms like Housecall Pro (HCP), ServiceTitan (ST), and Service Fusion for job tracking and documentation. Facilitates customer follow-ups, pricing sheets, and logistics for a UK-based wholesale client, ensuring accurate communication between all stakeholders. Maintains job notes, invoices, and operational documents for effective workflow management while prioritizing urgent requests across fluctuating schedules.Customer Success Associate
PDAX · 2021 — 2022Handled and resolved customer inquiries through email and live chat, achieving a satisfaction rating above 95%. Created troubleshooting guides to enhance efficiency in issue resolution. Led onboarding tutorials, assisting new users in navigating the platform to improve retention.Player Support
Keywords Studios Philippines · 2019 — 2021Provided frontline support for AAA gaming titles, managing a high volume of tickets related to gameplay, account security, and transactions. Worked alongside internal teams to escalate and resolve critical technical issues, while maintaining comprehensive documentation of player-reported problems to aid in product improvements.Technical Sales Support Specialist
Telus International Philippines · 2018 — 2019Assisted clients in resolving technical issues, successfully addressing a significant portion of cases on first contact. Conducted assessments to uncover upselling opportunities and trained new hires on troubleshooting protocols.Administrative Assistant
Herco Trading Inc. · 2017 — 2018Managed payroll processing for employees with a focus on accuracy in salary disbursement. Oversaw credit and collections activities while handling general administrative tasks, which included scheduling and supplier correspondence.Admin Executive
Starken Philippines, Inc. · 2016 — 2017Engaged in client prospecting and secured multiple new business deals. Created promotional materials and managed branding initiatives, while also supervising inventory and warehouse operations to ensure efficient management of stock. Processed invoices and managed accounts receivable/payable for precise financial tracking.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyNew England College · 2012 — 2016