Diego A.

Diego H. is a Training, Coaching & Customer Experience Specialist with experience spanning customer resolution, talent acquisition, and professional development. He has provided structured coaching and training to individuals and teams within the insurance, retail, and financial services sectors at organizations such as Staffboom, Foundever, and Concentrix. Diego’s scope includes delivering onboarding programs, mentoring new hires, and facilitating leadership and self-awareness sessions through his role as Founder & Ontological Coach at Albor | Coaching & Development. He leverages Salesforce, Genesys, and Five9 to manage workflows, while driving continuous process improvement. Diego holds certifications in Ontological Coaching and Business Administration, equipping him to guide clients in communication, decision-making, and career transitions.