Diego A.
Junior IT Support Technician
Open to offersNew to PlatformAbout
Diego C. is a certified IT Support Technician with over two years of experience managing hardware and software incidents, alongside administering Active Directory in Medellin, Colombia. With a focus on supporting users and ensuring the timely resolution of technical requests, he effectively utilized ticketing systems like Aranda Virtual Support for incident management. Diego has a proven track record in configuring and maintaining LAN and VPN networks, and managing Windows 10/11 and Office 365 environments. He contributed to technological projects at Cavitrans Ltda by ensuring alignment with strategic objectives and compliance with budgets. His tenure at ALLUS honed his skills in remote support, addressing hardware and software issues efficiently. Complementing his technical expertise, Diego holds certifications in Google IT Support (Coursera) and SAP S/4HANA. He possesses an intermediate functional command of English, supplementing his native Spanish communication skills.
Experience
Logistics Operator
FLA · 2019 — 2024Utilized advanced office tools for recording, controlling, and reporting operations in high-demand environments. Managed supplier relationships, ensuring adherence to agreements and procedural compliance. Ensured compliance with operational regulations, strengthening the culture of control and discipline in processes.IT Technical Support
Cavitrans Ltda · 2017 — 2019Handled and managed hardware and software requests from internal users, ensuring timely follow-up and resolution using Aranda Virtual Support. Managed users, accounts, and permissions in Active Directory, overseeing access control and infrastructure security. Configured and supported LAN networks and VPN connections, preserving institutional connectivity. Installed, configured, and performed preventive and corrective maintenance on devices, printers, and peripherals with Windows 10/11 and Office 365. Executed institutional technological projects aligned with strategic goals, adhering to budgets and timelines. Identified and reported risks that might affect the availability, quality, or security of IT services.Telephone IT Technical Support
ALLUS · 2013 — 2014Provided remote technical support to users, diagnosing and resolving hardware and software issues. Recorded and managed IT incidents, ensuring timely resolution and user satisfaction.
Skills & Expertise
Education
- Technologist in Software Development JrUNAD
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