Diego R.
Senior Infrastructure and Telecommunications Manager
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Diego F. is a seasoned Senior Infrastructure & Telecommunications Manager with over 25 years of experience in leading infrastructure, networking, and telecommunications operations in complex regional environments. Based in GBA North, Argentina, he has an exceptional track record in technology transformation, hybrid cloud strategies, and cost optimization. At Arcos Dorados S.A., he served as Senior Infrastructure Manager, where he led ITOM, Networking, Engineering, and End User Experience teams across 14 countries. He managed a $3.5 million budget, ensuring 99.99% service availability and executed a technology renewal program. Known for implementing a Hybrid WAN solution, Diego achieved a 30% reduction in operational costs. His role as Executive Sponsor for the Oracle Financial migration to OCI further exemplifies his impact on scalable architectures. With prior roles at IBM Argentina, he ensured security compliance across multiple contracts and directed outsourcing and Data Center operations. Diego holds certifications in PMP and ITIL, and a teaching degree in Mathematics, Physics, and Cosmography.
Experience
Senior Infrastructure Manager
Arcos Dorados S.A. · 2020 — 2026Oversaw the regional ITOM, Networking, Engineering, and End User Experience teams in various countries. Developed and executed a technology renewal program for 14 countries with a budget of USD 3.5M, achieving high availability for critical services. Introduced a Hybrid WAN solution that lowered operational costs and enhanced network capacity. Acted as Executive Sponsor for the migration of Oracle Financial to Oracle Cloud Infrastructure (OCI), facilitating the shift to more scalable architectures. Led budget optimization initiatives resulting in annual cost savings.Infrastructure & Networking Manager
Arcos Dorados S.A. · 2013 — 2020Established and executed the infrastructure and cloud adoption strategy in alignment with business goals. Managed the development of WAN/LAN and MPLS network environments, enhancing service connectivity and stability. Oversaw the transformation of communication platforms, integrating IP telephony and video conferencing solutions. Formulated the migration strategy to hybrid cloud environments, laying the groundwork for technology modernization.Infrastructure Manager
Arcos Dorados S.A. · 2011 — 2013Constructed the Infrastructure area from inception, defining its framework, processes, and operational model. Achieved significant savings through resource optimization and renegotiation efforts with vendors and service providers. Reduced infrastructure delivery times considerably, enhancing overall operational efficiency. Introduced the ITIL framework to standardize processes and upgrade IT service management practices.Security Compliance Advisor
IBM Argentina S.A. · 2008 — 2011Oversaw security compliance controls for outsourcing contracts across seven countries, ensuring adherence to standards and corporate policies. Managed internal and external audits, reinforcing compliance with regulatory and contractual obligations.Delivery Project Executive
IBM Argentina S.A. · 2003 — 2008Led IT outsourcing and Data Center operations for regional clients, managing teams in high-demand environments. Maintained client relationships, vendor engagements, and service levels to ensure compliance with contract obligations and operational performance.Tower Leader Onsite Support
IBM Argentina S.A. · 1999 — 2003Supervised nationwide onsite support services for various large outsourcing projects, including Telefónica Argentina and Telefónica Chile. Contributed to service transition procedures to IBM, establishing operational models and service management standards.
Skills & Expertise
Education
- Teaching Degree in Mathematics, Physics & CosmographyEscuela Superior de Comercio – ISFDyT N° 114 “J.G. Tupac Amaru” · — — 1998