Diego M.

Diego M. is a seasoned Customer Service and Tech Support Agent with over five years of experience providing exceptional support in troubleshooting technical issues. Based in Bogota, Colombia, Diego excels in leveraging CRM tools such as Salesforce and Zendesk to deliver efficient solutions through multiple communication channels, ensuring a seamless and positive customer experience. His work experience includes technical support roles at Falabella Col and Sutherland Global Services, where he specialized in resolving technical issues, guiding customers through warranty processes, and providing product training. Additionally, Diego served as a Content Moderator at Teleperformance, where he evaluated social media content per META policies. With a robust understanding of IT security, he is committed to delivering secure, reliable assistance and maintaining outstanding service quality. Diego's background is further supported by his education in Social Sciences and specialized programs, enhancing his adaptability and attention to detail in various customer-focused roles.