Diego S.
Mid-Level Bilingual Virtual Assistant
Open to offersNew to PlatformAbout
Diego I. is a proficient Bilingual Virtual Assistant specializing in Property Management & Operations Support, with a strong foundation in client communication through platforms like Airbnb and WhatsApp. Based in Guayaquil, Ecuador, he delivers remote operational expertise by coordinating real-time activities and resolving issues efficiently. His career highlights include roles as a Remote Safety Operations Specialist and a Billing & Administrative Assistant, where he communicated with U.S.-based drivers and managed logistics, achieving a 40% reduction in credit analysis processing time. Diego's skillful multitasking in high-pressure environments and his attention to detail have supported the seamless execution of international shipments and compliance with operational standards. Alongside his language proficiency in Spanish, English, and French, Diego enhances his technical capabilities with tools such as Google Workspace, CRM Systems, and Power BI, adding depth to his administrative and data analysis competencies.
Experience
Remote Safety Operations Specialist
Road King Express Inc. · 2026 — PresentEngaged in real-time communication with U.S.-based drivers to address operational issues. Monitored operations to ensure adherence to safety protocols and company standards, responded to incidents with effective communication, tracked daily activities, and kept precise internal reports while coordinating multiple operations.Billing & Administrative Assistant
Mediterranean Shipping Company · 2022 — 2026Facilitated logistics and communications among suppliers, agents, and internal teams. Oversaw scheduling to guarantee timely operations, managed documentation to ensure organized records, and assisted in cost tracking along with operational reporting.Operations & Coordination Assistant
IPAC (DITH Group) · 2021 — 2022Oversaw international shipments in collaboration with suppliers, freight forwarders, and customs agents. Ensured on-time delivery by monitoring shipment status, validated import documentation, and reconciled import costs. Assisted in coordinating international payments with finance teams and managed supplier quotations while negotiating terms according to Incoterms.
Skills & Expertise
Education
- Bachelor's Degree in International BusinessUniversidad Católica Santiago de Guayaquil · 2019 — 2022
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