Diether R.
Senior Executive Virtual Assistant
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About
Diether R. is an experienced Executive Virtual Assistant renowned for his comprehensive support in the property management, recruiting, and BPO sectors. With over six years of experience, he excels in managing communications, handling over 50 calls and emails daily, and expertly coordinating schedules for three condominium associations. His prowess extends to training, having developed over 100 agents, now serving in supervisory roles, and significantly improving a company's social media presence. Previously at PMI of Greater Boston, he ensured seamless operations as the central administrative contact. At XPoint Agency, he facilitated client and talent acquisition, boosting their social media following through strategic content management. His tenure as a Product Trainer at IQOR Philippines showcased his ability to craft and deliver effective training programs, contributing to team growth and leadership development. Currently advancing his expertise, he is pursuing a Master's in Elementary Education.
Experience
Executive Virtual Assistant
PMI of Greater Boston · 2023 — 2026Managed over 50 daily inbound and outbound calls and emails, providing professional support to homeowners, patients, and board members. Acted as the main administrative contact for three condominium associations, organizing board meetings and homeowner requests. Maintained executive calendars and arranged consultations, ensuring efficient management operations. Oversaw leads and membership inquiries, contributing to business development through targeted SMS marketing campaigns.Executive Assistant
XPoint Agency · 2022 — 2023Facilitated client and talent acquisition initiatives, assisting in the recruitment and onboarding of 5–10 agents each hiring cycle. Expanded the agency's social media presence from 100 to several thousand followers through effective brand management and content strategies. Managed executive travel arrangements, calendars, meetings, and client relations to support day-to-day operations.Product Trainer
IQOR Philippines · 2020 — 2022Conducted training and mentorship for over 100 customer service agents, creating customized training materials to address team performance gaps. Developed robust training programs resulting in several graduates advancing to Supervisor and Manager positions. Delivered advanced training sessions for supervisors and managers, enhancing coaching and leadership skills throughout the site.Customer Service Representative
IBEX Philippines · 2018 — 2020Achieved a Top 3 ranking among all sites for performance while providing frontline billing and sales support. Recognized for consistently surpassing service targets, earning a reputation as a top-performing agent. Handled escalations at the supervisor level, effectively resolving complex customer issues with professionalism.
Skills & Expertise
Education
- Bachelor in Elementary EducationUniversity of Southeastern Philippines · 2014 — 2018
- Master in Elementary EducationAssumption Academy of Nabunturan
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