Dimakatso P.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Dimakatso P. is an experienced professional with a strong background in the customer service, sales, and hospitality sectors. Currently serving as a Customer Associate in the cancellation and refund department at Quantanite, Dimakatso manages account verification, supports customer requests for cancellations and refunds, and processes transactions using various payment processors. In previous roles, Dimakatso was a Sales Rep for Brand 2 Consumer, responsible for developing business relationships and meeting sales targets with key retail accounts in the beverages industry, representing brands such as Peroni, Grolsch, and John Bar. As Team Leader/Area Manager at Libra Productions, Dimakatso oversaw sales team operations, handled people management, and ensured the smooth execution of activations and projects in the FMCG industry. Skills in spreadsheet management and invoice creation have also been demonstrated across administrative positions at Legacy Lifestyle, Monte Casino, and Virgin Active, highlighting expertise in the administration and hospitality domains.
Experience
Customer Associate (Cancellation and refund department)
Quantanite · 2022 — PresentProcess cancellations and refunds for customer accounts as requested. Utilize various payment processors to locate accounts. Adhere to verification processes and refund policies. Manage spreadsheets to check for ticket availability and respond promptly to emails. Create invoices based on customer requests. Merge multiple accounts as identified.Sales Rep
Brand 2 consumer · 2018 — 2019Maintain relationships with key accounts and primary market outlets such as Pick n Pay and Spar supermarket. Develop and uphold positive business relationships. Present and promote products effectively. Generate customer leads through Cold Calling. Work towards achieving sales targets within set timeframes. Stay informed about best practices and promotional trends.Team Leader/Area Manager
Libra Productions · 2014 — 2015Ensure daily login and target achievement for all reps in terms of callage. Regularly manage the reps database to align with weekly callage. Distribute and oversee the proper usage of Point of Sales materials among team members. Ensure deadlines are met while managing project activations. Develop team strategies to reach established goals. Conduct administration tasks, including weekly vehicle inspections. Oversee recruitment processes and resolve conflicts within the team while responding to customer complaints efficiently. Promote fridge upliftment according to SOPs. Strengthen existing customer relationships and identify new growth opportunities.Call centre/Admin
Legacy Lifestyle · 2012 — 2013Respond to telephone inquiries and provide clients with information. Perform administrative tasks including stock counting and preparing sales packs for the sales department. Ensure adequate stationery supplies and maintain communication with clients via phone and email.Slots Floor Attendant
Monte Casino · 2004 — 2012Market and recruit new guests while establishing professional relationships with regular guests. Deliver a comfortable gaming experience by providing relevant information about services. Verify guest age and monitor the assigned area, including handling jackpot payouts.Receptionist
Virgin Active · 2002 — 2004Answer telephone calls promptly and assist customers in booking classes over the phone. Provide relevant client information while managing administrative tasks. Facilitate access to the gym by swiping members in.
Skills & Expertise
Education
- MatricLetsibogo Girls High School · 1995 — 1999
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