Dimas A.
Junior Quality Assurance Specialist
Open to offersNew to PlatformAbout
Dimas A. is a dedicated Quality Assurance professional with almost two years of experience in ensuring quality and compliance in customer verification processes. Known for his proficiency in data validation and document verification, Dimas excels in identifying potential errors and fraud risks. His career began at Vads Indonesia, where he addressed customer inquiries via live chat, offering clear information and resolving issues with remarkable problem-solving skills. Moving into a more specialized role as an Agent KYC at Radikari, he honed his ability to detect fraud indications according to SOPs. Promoted to QA KYC, Dimas conducted daily agent performance reviews, detected errors in the KYC process, and produced performance reports using Google Sheets and Microsoft Excel. His academic background includes an Associate Degree in Informatics Management from Bina Sarana Informatika University, maintaining a GPA of 3.41.
Experience
QA KYC
Radikari · 2024 — 2026Conducted daily monitoring and review of agent performance, identified errors and potential fraud within the KYC process, and prepared quality and performance reports using spreadsheets while providing feedback and improvement suggestions to the team.Agent KYC
Radikari · 2023 — 2024Identified potential fraud indications in images according to SOPs, accurately labeled images based on identification results, and performed data verification and validation per established protocols.Customers Service Live Chat
Vads Indonesia · 2021 — 2021Managed customer inquiries and complaints via live chat, providing prompt and professional responses while ensuring satisfaction through clear information about products and services.
Skills & Expertise
Education
- Associate Degree of Informatics ManagementBina Sarana Informatika University · 2014 — 2017
Interested in this professional?
Sign in as an employer to save this profile or invite Dimas A. to a job.
Sign in as an employer