Dimitri D.
Senior Sales Director
Open to offersNew to PlatformAbout
Dimitri D. is a Revenue-Driven Operator with over 15 years of experience in high-pressure, customer-facing environments, specializing in the restaurant industry in Italy. As the Owner and Director of multiple restaurants from 2010 to 2022, he excelled in guiding full-cycle customer interactions, consistently boosting average transaction value through strategic upselling of food, wine, and add-ons. Dimitri has demonstrated proficiency in CRM Systems and effectively managed teams of over 15 staff, instilling accountability and operational discipline. His skills in Objection Handling and Consultative Sales have been pivotal in addressing price concerns and resolving conflicts while maintaining customer trust and securing repeat business. Dimitri's adaptability extends to managing high-volume service environments, handling over 100 customers simultaneously, and ensuring both service quality and revenue flow are maintained. His leadership has consistently built a loyal client base, emphasizing trust and high-standard service.
Experience
OWNER & DIRECTOR
MULTIPLE RESTAURANTS · 2010 — 2022Directed full-cycle customer interactions while effectively increasing average transaction value through strategic upselling of food, wine, and add-ons. Managed service in high-volume environments with over 100 customers simultaneously, ensuring quality and revenue flow were maintained. Addressed and resolved objections related to pricing and conflict situations while nurturing customer trust and facilitating closure of sales. Developed and maintained a loyal client base by providing consistent high-quality experiences that encouraged repeat business and referrals. Oversaw the training and management of over 15 staff members, promoting accountability and performance standards across operations. Maintained control of multi-unit operations, ensuring effective coordination of staff, kitchen, service, and logistics under pressure. Utilized value-based selling techniques to convert price objections into higher-value purchases through clear communication of product benefits. Successfully de-escalated billing disputes to preserve customer relationships and secure repeat business shortly thereafter. Focused on customer retention by fostering trust and delivering high-standard service consistently.
Skills & Expertise
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