Dimo D.
Mid-Level VoIP Technical Onboarding Specialist
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Dimo S. is a seasoned Technical Onboarding Advisor based in the National Capital Region, with a solid track record at Acquire Intelligence from 2017 to 2026. In his role, he served as the technical architect for the initial 30–90 days of customer engagement. His responsibilities included conducting consultations to analyze network topology, identify hardware requirements, and configure systems such as Auto-Attendants and Call Queues based on client specifications. Dimo expertly navigated network readiness, providing IT guidance on firewall configurations to ensure optimal VoIP performance. His mastery in VoIP & Networking is complemented by a strong grasp of cloud architecture and the intricacies of SaaS/UCaaS environments. Notably proficient with platforms like RingCentral, Dimo also specializes in number porting management, user training, and technical translation for varied stakeholders. He possesses a Bachelor's degree in Marine Transportation from the University of The Visayas and previously honed his skills in customer service and sales at Sitel.
Experience
Technical Onboarding Advisor
Acquire Intelligence · 2017 — 2026Served as the technical architect during the first 30-90 days for clients. Conducted in-depth consultations to review existing network topologies and telephony workflows, identifying hardware requirements and specialized needs. Configured account infrastructures, including Auto-Attendants, Call Queues, IVR menus, and User Groups according to client business logic. Guided IT staff on firewall configurations, Quality of Service (QoS) settings, and bandwidth requirements to prioritize voice packets. Coordinated with the LNP team to manage the transfer of phone numbers from various carriers. Facilitated training sessions to enable clients to independently manage their systems post-implementation.CSR
Sitel · 2015 — 2017Managed a dual role focusing on administrative and sales tasks. Reviewed financial records to explain prorated charges and process payments while resolving disputes related to unreturned equipment. Analyzed customer data to recommend 'Quad-play' bundles during billing calls, treating each interaction as a discovery opportunity. Conducted technical troubleshooting on service issues before discussing billing concerns to ensure successful sales conversations. Employed retention strategies to address customer downgrades or cancellations, utilizing targeted promotions to prevent churn. Ensured adherence to CPNI and PII guidelines for data security during transactions.
Skills & Expertise
Education
- Bachelor of Science in Marine TransportationUniversity of The Visayas · 1989 — 1992