Dimo D.
Senior Technical Onboarding Advisor
Open to offersNew to PlatformAbout
Dimo S. is a seasoned Technical Onboarding Advisor with a wealth of experience gained from his tenure at Acquire Intelligence in Manila. From May 2017 to April 2026, he served as the technical architect for a customer's initial 30-90 days, where his responsibilities spanned from discovery and solution design to system configuration. His expertise includes conducting detailed audits of network topology and telephony workflows to identify essential hardware requirements, configuring auto-attendants and call queues, and guiding IT staff through network readiness assessments involving firewall configurations and QoS settings. He is well-versed in managing number porting and delivering end-user training. VoIP & Networking, including mastery of SIP protocols, and a deep understanding of Cloud Architecture, exemplifies his technical acumen. Previously, as a CSR with Sitel, Dimo managed billing, account auditing, and technical troubleshooting, building a foundation of consultative sales and customer retention. His academic background includes a Bachelor of Science in Marine Transportation from the University of The Visayas, Cebu City.
Experience
Technical Onboarding Advisor
Acquire Intelligence · 2017 — 2026Served as the technical architect during the customer's first 30–90 days. Conducted thorough consultations to audit client network topology and telephony workflows, identifying hardware needs including desk phones and specialized systems. Built client account infrastructure by configuring Auto-Attendants, Call Queues, IVR menus, and User Groups. Guided IT staff on firewall configurations, Quality of Service settings, and bandwidth requirements to prepare for voice service. Coordinated with the LNP team to facilitate the transfer of phone numbers from various carriers without interruptions. Provided training sessions for end-users and administrators to enable self-management of their systems post-implementation.CSR
Sitel · 2015 — 2017Managed a dual focus on administrative accuracy and sales performance. Reviewed detailed financial records to clarify billing issues and processed payments while resolving disputes. Engaged in consultative sales by analyzing customer data to promote 'Quad-play' bundles. Performed technical troubleshooting for service issues prior to billing discussions, ensuring customer satisfaction. Implemented retention strategies to prevent customer churn through targeted promotions and plan adjustments. Adhered to compliance guidelines for data privacy and security in every transaction.
Skills & Expertise
Education
- Bachelor of Science in Marine TransportationUniversity of The Visayas · 1989 — 1992