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Dindo D. — Mid-Level Shopify ECommerce and Customer Support Specialist from Philippines

Dindo D.

Mid-Level Shopify ECommerce and Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Dindo D. is a seasoned Shopify Operations and Customer Support Specialist with over four years of experience in eCommerce and retail sectors. Based in Manila City, Philippines, Dindo adeptly supports businesses through comprehensive customer interaction channels including email, chat, phone, and ticketing systems. He possesses hands-on experience in constructing and administrating Shopify portfolio stores, such as the PeakFlow Essentials project, featuring tasks like creating product listings, managing collections, and utilizing AI tools like ChatGPT and Canva AI for content creation. Dindo's career highlights include roles at prominent companies like Accenture, 24/7.ai, and Inspiro Relia, where he excelled in ensuring compliance and customer satisfaction. At Accenture, he was instrumental in policy enforcement as a Trust and Safety Associate. Dindo has also acquired significant technical capability in CRM, Zendesk, and Salesforce, enabling him to efficiently resolve client issues and optimize platform operations in competitive environments.

Experience

  • Trust and Safety Associate

    Accenture, Inc. · 2024 — Present
    Conducted daily reviews of over 100 content items to ensure compliance with platform policies. Identified and escalated content that was fraudulent, abusive, or violating policies. Maintained a high accuracy score in a fast-paced moderation environment while ensuring consistent platform safety and policy enforcement.

  • Customer Service Representative (eCommerce—Kohl's)

    24/7.ai · 2023 — 2023
    Managed 40–60 customer interactions each day through chat, email, and phone. Assisted with orders, refunds, cancellations, and handled account inquiries. Offered product recommendations and tracked orders while meeting key performance indicators for response time and resolution quality.

  • Technical Service Representative (Web Hosting)

    Inspiro Relia · 2020 — 2023
    Processed 50–80 technical tickets per day using CRM systems. Efficiently resolved DNS, hosting, email, and server issues while achieving a high rate of first-contact resolution. Offered guidance on website optimization and security, minimizing repeat issues through proactive troubleshooting.

  • Customer Service Representative

    24/7.ai · 2019 — 2019
    Addressed 40–60 customer inquiries daily related to billing, orders, and products. Handled refunds, discounts, and adjustments to orders while ensuring effective tracking and delivery support, achieving a strong customer satisfaction score.

  • Apple Service Technician

    iMachines · 2013 — 2018
    Provided technical support for hardware and software concerning Apple devices. Carried out OS installations, diagnostics, and repairs while delivering consultations and technical guidance to customers.

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