Dineo K.
Mid-Level Administrative and Customer Support Specialist
Open to offersNew to PlatformPortfolios
About
Dineo K. is a seasoned Administrative and Customer Support Professional based in Johannesburg, South Africa, with over 15 years of experience across diverse sectors including healthcare, financial services, and corporate environments. She excels in office coordination, overseeing tasks such as diary management and stakeholder communication, and has a proven track record in handling regulatory documentation. Her tenure at Wits Health Consortium showcased her ability to efficiently manage daily office operations and patient logistics, ensuring seamless support for study teams and compliance with regulatory submissions. With a strong emphasis on maintaining confidentiality and accuracy, Dineo has managed complex scheduling and travel coordination, supporting senior executives and enhancing patient care frameworks. Her technical proficiency extends to the use of Microsoft Office and various CRM systems, reinforcing her capacity to handle confidential data with diligence and precision. Throughout her career, she has been recognized for her dependable follow-through, particularly in fast-paced settings, consistently managing competing priorities with expert finesse.
Why hire me
I believe employers should hire me because I genuinely care about people and take pride in doing my work properly. My experience in customer service, banking, medical administration and clinical research has taught me how to listen carefully, communicate with empathy and remain calm when someone needs help. I am organised, dependable and comfortable managing appointments, confidential information, client enquiries and several priorities at once. I do not leave tasks unfinished—I take responsibility, follow up and make sure the person receives the assistance they need. I am also willing to learn, open to feedback and able to adapt quickly to new systems and ways of working. Most importantly, I would bring a positive attitude, professionalism and a strong work ethic to the team.
Experience
Administrator
Wits Health Consortium · 2023 — 2026Coordinated daily office functions, including equipment management, telephone services, and front-desk support for patients and visitors. Verified and communicated patient details, including visit IDs and treatment information, to Study Coordinators. Maintained transport logs and managed transport arrangements for patient visits. Compiled necessary regulatory documentation for submissions to SAHPRA, WHREC, and sponsors. Reviewed invoice requests and petty-cash schedules before submission. Processed e-wallet payments in compliance with organisational procedures.Medical Administration Clerk
De Muelenaere Oncology · 2023 — 2023Handled patient administration tasks, including managing incoming calls and electronic medical records, as well as booking radiation treatments. Coordinated referrals, authorisations, and orders for medical supplies. Assisted with client relationships, managed account queries, and addressed maintenance or IT requests.Medical Secretary
Sandton Oncology · 2022 — 2023Oversaw directors' schedules, including managing appointments, calls, and meetings with medical professionals. Arranged travel accommodations and provided confidential administrative support to senior management.Medical Receptionist
De Muelenaere Oncology · 2021 — 2022Managed incoming calls, messages, radiology bookings, and maintained doctors' diaries. Requested reports from pathologists, radiologists, and specialists.Personal Assistant / Receptionist
Clayton House (Pty) Ltd · 2020 — 2021Handled reception duties, patient paperwork, and managed scan bookings. Processed medical-aid claims and coordinated stock ordering while liaising with pharmacies and unit managers.Personal Assistant
Cancer Centre of South Africa - Medical Oncology · 2018 — 2020Delivered comprehensive patient administration including claims support, stock control, and coordination of scan bookings and treatment plans.Personal Assistant
Oncocare Medical Oncology · 2018 — 2018Managed the doctor's schedule, including treatment timelines and medical-aid authorisations. Handled patient and vendor statements, along with booking scans and obtaining specialist reports.Corporate Card Consultant
Nedbank · 2009 — 2016Provided administration for accounts and transactions along with customer service. Supported escalated queries, monitored faults, and scheduled team activities while taking meeting minutes.
Skills & Expertise
Education
- Senior Certificate / Grade 12Parktown College · — — 2001
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