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Dinusha U. — Senior Branch Operations Manager from Sri Lanka

Dinusha U.

Senior Branch Operations Manager

Sri Lanka No experience yet
Open to offersNew to Platform
Languages
English
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About

Dinusha E. is an accomplished banking professional with over 16 years of experience in branch operations, leadership, customer service, and financial management. Holding the role of Assistant Branch Manager at Cargills Bank PLC, Sri Lanka, Dinusha guides teams to ensure smooth branch operations while actively supporting marketing activities. Previously, as a Designated Branch Manager at Union Bank of Colombo PLC, Ibbagamuwa, Dinusha led overall branch management, enhancing daily operations and customer service. Dinusha's journey includes extensive service at Union Bank of Colombo PLC, where significant contributions were made to branch operations, team leadership, and customer satisfaction initiatives. Dinusha is currently pursuing a Master of Business Administration from London Metropolitan University, Kurunegala, to further enhance strategic expertise. With a Certificate of Branch Banking Operations from the Institute of Bankers of Sri Lanka and successful completion of AAT Stage I & II, Dinusha demonstrates exceptional capabilities in branch banking operations, customer relationship management, and financial transactions.

Experience

  • Assistant Branch Manager

    Cargills Bank PLC · 2024 — Present
    Guide the team to ensure effective branch operations while actively participating in marketing efforts.
  • Assistant Branch Manager

    Union Bank of Colombo PLC · 2024 — 2024
    Oversaw the management of branch operations and contributed to marketing and business development activities.
  • Designated Branch Manager

    Union Bank of Colombo PLC · 2023 — 2024
    Led the overall management of the branch, focusing on daily operations, customer service, and monitoring staff performance.
  • Assistant Branch Manager

    Union Bank of Colombo PLC · 2016 — 2023
    Managed branch operations and provided team leadership, while implementing customer satisfaction initiatives.
  • Trainee Banking Assistant, Banking Assistant & Cash Officer

    Union Bank of Colombo PLC · 2008 — 2016
    Commenced as a trainee, advancing through various roles by handling cash operations, account services, and providing customer support.

Skills & Expertise

Education

  • Master of Business Administration (General MBA)
    London Metropolitan University – ESOFT Metro Campus · 2023 — 2025

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