Dipayan D.
Junior Customer Support Associate
Open to offersNew to PlatformAbout
Dipayan D. is an experienced customer support professional who has consistently provided exceptional service across various domains. He currently specializes in the health insurance sector as a Customer Service Associate at Star Health And Allied Insurance, where he ensures the seamless processing of claims, maintains compliance with regulations, and upholds superior customer satisfaction through effective communication with policyholders and stakeholders. Previously, at Fusion BPO Services, he navigated complex seller support issues for Meesho, validating claims and guiding sellers through returns processes. In the finance sector with Bajaj Finance Limited, he undertook critical document verification responsibilities, ensuring compliance and mitigating risks associated with customer documentation. His strong command of database management systems and office automation tools, underpinned by a BTech in Civil Engineering and a Diploma in Computer Applications, positions him as a versatile professional dedicated to operational excellence.
Experience
Customer Service Associate
Star Health And Allied Insurance · 2022 — 2023Reviewed and processed insurance claims submitted by policyholders while ensuring the receipt of necessary documents and validating their authenticity. Verified the accuracy and completeness of documentation including medical reports and bills, assessed claims based on policy terms, and communicated with policyholders and hospitals to gather required information and resolve discrepancies. Facilitated the timely settlement of claims, maintained detailed records of processed claims, and ensured compliance with relevant regulations.Customer Support Representative
Fusion Bpo Services · 2022 — 2022Requested specific details from sellers regarding defective items, including order numbers and product information, and verified the authenticity of defects against the order history. Guided sellers through the return process, arranged the collection of defective items, and provided updates throughout the return and refund process. Collected feedback from sellers post-resolution to identify areas for improvement.Back Office Executive
Bajaj Finance Limited · 2022 — 2022Verified the authenticity and completeness of documents submitted by customers, ensuring alignment with regulatory requirements. Conducted risk assessments and adhered to compliance guidelines throughout the verification process, identifying and preventing fraudulent activities. Performed quality checks and audits to maintain accuracy in document verification and generated reports on verification activities.
Skills & Expertise
Education
- Btech in Civil EngineeringDR.B.C. Roy Engineering College · — — 2018
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