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Divam S. — Mid-Level Customer Support Specialist from India

Divam S.

Mid-Level Customer Support Specialist

India 1-2 years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Divam S. is a remote work professional with over four years of experience in customer support, sales coordination, and insurance advisory. With proficiency in CRM management, data entry, and documentation, Divam excels at managing customer workflows for international clients. His expertise includes the use of tools such as HubSpot, Google Workspace, Slack, and Microsoft Teams. In his role as an Insurance Advisor at Ditto Insurance, he advised customers on health insurance, assessing needs to provide tailored solutions and guiding clients throughout the policy selection process. Additionally, Divam served as a Sales Representative at Wooter Apparel Inc., where he managed customer engagement and sales processes for a New York-based custom sports apparel company. His background includes roles at Intellero Technology, Amazon Development Center India, and Hexaware Technologies, where he ensured customer satisfaction and compliance with quality standards. Divam holds a Bachelor of Science in PCM from RTM Nagpur University and has completed an IRDAI certification to act as a Specified Person for a Corporate Agent.

Experience

  • Insurance Advisor

    Ditto Insurance · 2026 — Present
    Provided advice to clients on health insurance by understanding their concerns, medical history, and coverage preferences, facilitating well-informed decisions regarding suitable options. Managed customer interactions throughout the entire journey, from initial consultations to ongoing support, using Falcon CRM for case documentation and follow-ups. Utilized Google Workspace to streamline communication and workflow, maintaining professional standards in documentation and customer engagement.
  • Sales Representative

    Wooter Apparel Inc. · 2025 — 2026
    Engaged with 20-30 inbound leads daily for a custom sports apparel firm, enhancing customer engagement to drive sales. Carried out the sales process from consultation to production, overseeing product design, pricing, and delivery communication. Updated customer records in HubSpot CRM while ensuring effective communication through platforms like Slack and Shopify.
  • Customer Support Associate

    Intellero Technology and Management Solutions Pvt. Ltd. · 2023 — 2024
    Handled both inbound and outbound communication for patients by scheduling appointments with precision using systems like Eaglesoft and Dentrix. Documented interactions within CRM systems to ensure data integrity while adhering to HIPAA communication standards.
  • Customer Service Associate

    Amazon Development Center India Pvt. Ltd. · 2023 — 2023
    Assisted customers with inquiries related to orders, accounts, and technical issues, ensuring resolution while maintaining compliance with internal data protection guidelines. Worked on enhancing problem-solving and communication skills in a dynamic support environment.
  • Operations Executive

    Hexaware Technologies Pvt. Ltd. · 2022 — 2023
    Conducted employment verification for international clients, ensuring accuracy through structured validation processes. Addressed applicant questions during verification to improve their experience, applying strong attention to detail in communication and documentation.

Skills & Expertise

Education

  • Bachelor of Science: PCM
    RTM Nagpur University

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