Divine A.

Divine A. is a dedicated professional with over two years of experience in client support, customer service, and administrative coordination within the healthcare and retail industries. As a Chart Retrieval Agent for Cotiviti, she coordinated with hospitals and clinics, managing multiple client requests efficiently and maintaining confidentiality throughout the process. Her role as a Healthcare Customer Service representative at Wipro involved resolving provider and client inquiries with professionalism, ensuring compliance with industry standards. During her tenure in retail customer service, she assisted customers in making informed purchase decisions and effectively resolved complaints to enhance the shopping experience. Additionally, she briefly served as an ESL Teacher at IMS Academy, where she tailored engaging lessons and provided feedback to improve student communication skills. Divine is proficient in the Microsoft Office Suite and prides herself on strong communication and organizational abilities, essential in building positive client relationships.