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Divine G. — Mid-Level BPO Administrative Support Specialist from Philippines

Divine G.

Mid-Level BPO Administrative Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Divine G. is a highly organized administrative professional with 5 years of experience specializing in customer service, operations support, and client coordination within the BPO industry. Skilled in Client Communication and Document Management, she has served as the primary point of contact for clients, accurately managing documentation and audits to ensure operational compliance and smooth workflow. Currently, Divine G. works at SWAK BPO Corp as an Operations Assistant and Administrative Support Specialist, where she effectively handles client inquiries, documents, and cross-functional collaborations. Her previous experience as a Customer Service Representative at iQor Philippines involved managing high-volume customer interactions, resolving issues, and enhancing data integrity. Proficient in Microsoft Office Suite and Microsoft Excel, Divine G. is committed to delivering reliable support as a Virtual Executive Assistant. She is equipped with essential remote work tools, including a dedicated home office space.

Experience

  • Operations Assistant / Administrative Support Specialist

    SWAK BPO Corp · 2024 — Present
    Acted as the main contact for designated clients, addressing daily inquiries and operational requests while ensuring professional communication. Conducted audits of over 100 documents daily to verify accuracy and compliance with procedures. Managed digital records and document repositories to enhance retrieval efficiency and support workflow. Collaborated with different teams to resolve operational discrepancies and maintain consistent service delivery. Updated and organized business records, ensuring data accuracy to minimize processing errors.
  • Customer Service Representative

    iQor Philippines · 2021 — 2024
    Handled a large volume of inbound customer interactions, aiding in order placements and account inquiries while adhering to service standards. Efficiently addressed customer complaints to foster positive experiences and meet performance criteria. Accurately processed orders and maintained account data integrity within internal systems. Ensured compliance with company guidelines and metrics in a dynamic call center environment. Worked alongside supervisors and colleagues to meet operational objectives while upholding high customer satisfaction.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management (Undergraduate)
    Mabalacat City College · 2013 — 2015