Divya M.

Divya I. is an experienced professional in customer service, having worked as both a Business Correspondent and a Business Facilitator. She recently served as a Customer Service Executive at Call2Connect for Mswipe Technologies from April 2022 to September 2023, where she was instrumental in addressing customer needs, solving product-related issues, and enhancing customer experiences through service upgrades and upselling. Her experience also includes a role as a Customer Service Associate at Asian Paints through Teleperformance, which she started in September 2023. Earlier, she gained valuable experience as a Consultant at BookMyShow, focusing on customer experience via chats and emails. With a solid educational background, including a Bachelor in Arts (History and Literature) from Mumbai University, Divya demonstrates strong computer skills with proficiency in MS Office, Excel, and PowerPoint. Her multilingual abilities in English, Hindi, and Marathi further strengthen her capacity to communicate effectively in diverse settings.