Doga K.
Junior Quality Control Specialist
Open to offersNew to PlatformAbout
Doga K. is a seasoned professional based in Istanbul, Turkey, specializing in sales and client relations with a robust educational foundation, holding a Bachelor’s Degree in Tourism and Hotel Management from Iskenderun Technical University in Hatay, Turkey. Doga has gained extensive experience across a variety of sectors, including hospitality, technology support, and fashion branding. His role as an Assistant Project Support Specialist at Protel honed his skills in installing and configuring EMC systems and SQL settings to bolster back-office operations. He adeptly managed CRM data and conducted client site visits to guarantee satisfaction. As a Brand Manager at Moda Da Nata, Doga excelled in managing team operations and overseeing inventory. His tenure as a Quality Control Specialist at Mocuk Design involved ensuring product compliance with quality standards and overseeing inventory accuracy. Through his diverse roles, he has developed advanced proficiency in Microsoft Excel, CRM tools, and Power BI, and possesses intermediate English language skills.
Experience
Assistant Project Support Specialist
Protel · 2024 — 2024Installed and configured EMC systems along with SQL settings to facilitate back-office functionality. Provided training to staff and management regarding system operation and workflow processes. Ensured business operations were efficient by configuring system settings through EMC. Offered post-project support and assisted in addressing technical and operational challenges. Managed CRM data entry related to daily transactions and customer information. Conducted customer visits on-site to aid in implementation and guarantee client satisfaction.Brand Manager
Moda Da Nata · 2024 — 2024Oversaw team operations on a daily basis to maintain workflow efficiency and coordination of tasks. Supervised operational and sales processes to uphold service quality and efficiency. Enhanced satisfaction among employees and customers through active performance reviews and support. Managed inventory levels, ensuring precise stock tracking and reporting.Quality Control Specialist
Mocuk Design · 2021 — 2023Conducted product inspections to confirm adherence to customer specifications and quality standards, making corrections as needed. Managed product location tracking, ensuring accuracy in the system and inventory flow. Approved completed products before their delivery or dispatch. Compiled detailed reports on defects and errors, relaying findings to the appropriate departments for resolution. Handled return and replacement requests from customers with proper follow-up. Monitored order quantities to support stock control and ensure inventory accuracy. Reviewed customer feedback online and communicated significant issues to relevant teams.Night Editor
The Green Park Hotel & Resort · 2020 — 2020Managed the guest check-in process, ensuring room assignments matched guest preferences while maintaining front office operations. Conducted daily cash control procedures after midnight, verifying collections and completing cash register handover tasks. Prepared occupancy and reservation reports for forthcoming days, submitting these to the Front Office Manager. Coordinated with housekeeping by providing daily reservation updates to ensure operational preparedness.Front Office Personnel
The House Hotel & Residence · 2020 — 2020Assisted with front office operations during guest check-in and check-out, ensuring a seamless guest experience. Handled daily tasks related to guest requests and reservations. Supported operations with a reduced workforce during COVID-19 while maintaining consistent service levels in demanding conditions.Front Office Personnel
Bunk Hostel · 2019 — 2020Addressed guest inquiries, providing solutions in a busy hostel environment with 150 beds. Offered front desk support through in-person interactions and email communications with guests. Ensured high levels of guest satisfaction by prioritizing requests and efficiently resolving issues.Sales Consultant
LC Waikiki · 2013 — 2018Delivered customer service and sales support, offering personalized product recommendations and styling advice. Guided customers throughout the shopping experience to enhance satisfaction. Contributed to store operations by maintaining product knowledge and responding effectively to customer needs.Intern - Front Office / Food & Beverage
Hampton by Hilton · 2018 — 2018Acquired practical knowledge in both front office and food & beverage operations during the internship. Assisted in daily guest service tasks while learning the workflows typical in the hospitality industry. Built foundational understanding of hotel operations and customer service principles.
Skills & Expertise
Education
- Bachelor’s Degree in Tourism and Hotel ManagementIskenderun Technical University · 2014 — 2018
Interested in this professional?
Sign in as an employer to save this profile or invite Doga K. to a job.
Sign in as an employer