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Domaine H. — Mid-Level Customer Service Account Supervisor from Philippines

Domaine H.

Mid-Level Customer Service Account Supervisor

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Henry P. is a dedicated professional with a robust background in customer service, operations management, and sales. He possesses a Bachelor of Science in Hotel and Restaurant Management from St. Michael's College and gained valuable experience as an Assistant Broker at Tuscania Subdivision, fostering long-term client relationships. His tenure at Beat Club & 4DABoys Pub honed his ability in conflict resolution and delivering exceptional customer experiences. At Qomunica I.T Solutions, Henry excelled in sales techniques, successfully closing deals and driving store revenue. During his role as a Political Surveyor at Celerity, he expertly crafted unbiased survey questions and interpreted demographic data. His most significant contribution was as an Account Supervisor at Teleperformance, where he led teams, provided coaching, and implemented performance management strategies. Henry is known for his proficiency in Microsoft Office, strong communication skills, and excellent team leadership.

Experience

  • Account Supervisor

    TELECOMMUNICATIONS INC TELEPERFORMANCE CDO (TELCO ACCOUNT) · 2022 — 2026
    Oversaw performance management by establishing clear goals, monitoring progress, and implementing strategies for improvement.
  • Customer Service Representative

    TELECOMMUNICATIONS INC TELEPERFORMANCE CDO (TELCO ACCOUNT) · 2021 — 2022
    Guided teams and delegated tasks effectively while nurturing accountability within the group, alongside providing coaching and mentoring for skill development.
  • Bartender

    Beat Club & 4DABOYS PUB · 2018 — 2020
    Provided attentive customer service while creating a welcoming environment and resolved conflicts with challenging patrons in a calm and professional manner.
  • Sales Assistant

    Qomunica I.T Solutions · 2020 — 2020
    Effectively managed objections and utilized sales techniques to close client deals, contributing to store revenue and ensuring customer satisfaction through quality assistance.
  • Political Surveyor

    Celerity · 2020 — 2020
    Developed unbiased and clear survey questions to avoid distorted results while interpreting demographic data to analyze voter sentiments and predict electoral trends.
  • Assistant Broker

    Tuscania Subdivision · 2017 — 2017
    Managed client relationships by building trust, addressing inquiries, and maintaining long-term professional connections.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management
    ST. MICHAELS COLLEGE · 2015 — 2017
  • High School
    PILGRIM CHRISTIAN COLLEGE · 2011 — 2015

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